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Stretching the Double Hermeneutic: A Critical Examination of Lay Meanings of ‘Emotional Labour’

Author

Listed:
  • Hana Stulikova

    (Independent Researcher, UK)

  • Matt Dawson

    (University of Glasgow, UK)

Abstract

This article explores how the concept of emotional labour has moved from sociological into lay discourse as a case study of the double hermeneutic and concept creep, demonstrating the effect sociological concepts can have on lay actors’ understanding of their everyday lives. From an analysis of 41 news and magazine articles about emotional labour, we identify the various meanings the term carries as well as the ideologies and logics that underpin them. The concept has become a tool used to frame discussions around gender inequalities in unpaid work, including housework, emotion work, and providing support. However, the Marxist underpinnings of the original concept have been subverted within a lay discourse that is largely reflective of a liberal feminist and neoliberal ethos.

Suggested Citation

  • Hana Stulikova & Matt Dawson, 2023. "Stretching the Double Hermeneutic: A Critical Examination of Lay Meanings of ‘Emotional Labour’," Sociological Research Online, , vol. 28(4), pages 1130-1148, December.
    • Handle: RePEc:sae:socres:v:28:y:2023:i:4:p:1130-1148
    DOI: 10.1177/13607804221138578
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    References listed on IDEAS

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    1. Dijk, Pieter A Van & Brown, Andrea Kirk, 2006. "Emotional labour and negative job outcomes: An evaluation of the mediating role of emotional dissonance," Journal of Management & Organization, Cambridge University Press, vol. 12(2), pages 101-115, September.
    2. Julia Coffey & David Farrugia & Lisa Adkins & Steven Threadgold, 2018. "Gender, Sexuality, and Risk in the Practice of Affective Labour for Young Women in Bar Work," Sociological Research Online, , vol. 23(4), pages 728-743, December.
    3. Ronnie J. Steinberg, 1999. "Emotional Labor in Job Evaluation: Redesigning Compensation Practices," The ANNALS of the American Academy of Political and Social Science, , vol. 561(1), pages 143-157, January.
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