PUZZLED? A Hierarchical-Group, Problem-Solving Simulation

This puzzle-building activity, originally created by one of the authors, was designed for supervisory training in amusement park settings. Both authors have used it in management classes, as participants experience the difficulties in giving clear task instructions and feedback in a structured, hierarchical setting. The exercise is based on role-play triads composed of an employee, a supervisor, and a manager, i.e., three levels of hierarchy. The blindfolded employee attempts to complete a simple jigsaw puzzle with limited communication from the supervisor and manager. In the debriefing, the facilitator may raise any number of theories to help participants understand the experience itself, and, through structured debriefing, carry lessons learned into their work life. Theories include leadership style, verbal and non-verbal communication, listening skills, feedback, motivation, problem-solving, collaboration and power dynamics. This activity temporarily places participants in different social roles. Thus it is ideally suited for multi-cultural groups or different departments or groups within the same organization.