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Saved by the Bell? Call Centres and Economic Development in Less Favoured Regions

Author

Listed:
  • Ranald Richardson
  • Vicki Belt

    (Centre for Urban and Regional Development Studies, Newcastle upon Tyne)

Abstract

This article considers the role of call centres in the economic development of less favoured regions (LFRs). It suggests that call centres represent a new form of mobile service work which these regions are increasingly seeking to attract. It considers the factors which are important in attracting this work. It then explores the policies adopted by two LFRs which have been reasonably successful in doing so. It suggests that there are a number of benefits from the attraction of call centres, particularly employment opportunities not otherwise available in such regions. It also strikes a note of caution, however, questioning, in particular, whether these jobs will last.

Suggested Citation

  • Ranald Richardson & Vicki Belt, 2001. "Saved by the Bell? Call Centres and Economic Development in Less Favoured Regions," Economic and Industrial Democracy, Department of Economic History, Uppsala University, Sweden, vol. 22(1), pages 67-98, February.
    • Handle: RePEc:sae:ecoind:v:22:y:2001:i:1:p:67-98
    DOI: 10.1177/0143831X01221004
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    References listed on IDEAS

    as
    1. Ranald Richardson & Andrew Gillespie, 1996. "Advanced communications and employment creation in rural and peripheral regions: a case study of the Highlands and Islands of Scotland," The Annals of Regional Science, Springer;Western Regional Science Association, vol. 30(1), pages 91-110.
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    Cited by:

    1. Andrea del Bono & María Tatiana Gorjup & Laura Henry & Mireia Valverde, 2013. "Call centres’ employment practices in global value networks: A view from Argentina as a receiving economy," Economic and Industrial Democracy, Department of Economic History, Uppsala University, Sweden, vol. 34(4), pages 693-717, November.
    2. Ignazio Cabras, 2008. "Call Centres and Incapacity Benefit Claimants in the North West of England: A Study from the Greater Manchester Area," Economic and Industrial Democracy, Department of Economic History, Uppsala University, Sweden, vol. 29(2), pages 249-273, May.

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