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Capabilities for smart services in manufacturing companies

Author

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  • Lucie Kaňovská

Abstract

A lot of manufacturing companies supply their tangible products accompanied with suitable services to their customers. Currently also smart services are being added to their service offerings. Applying the change toward smart services is not easy, especially in SMEs where many of businesses fight with lack of money, insufficient digital technologies or unskilled employees. The aim of the paper is focused on significant capabilities of SMEs, which are crucial for smart service provision in manufacturing companies. To fulfil the research aim, a qualitative multi-case study was conducted among seven Czech electrotechnical SMEs, which have already started with smart service development. The findings show that respondents consider wide range of possible capabilities, which could be divided into three main categories, such as technical equipment, internal readiness and knowledge and involvement of customers.

Suggested Citation

  • Lucie Kaňovská, 2019. "Capabilities for smart services in manufacturing companies," Littera Scripta, VSTE, vol. 12(2), January.
    • Handle: RePEc:rsg:littra:2019-015
    DOI: 10.36708/Littera_Scripta2019/2/3
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    References listed on IDEAS

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    3. Teemu Laine & Jari Paranko & Petri Suomala, 2010. "Downstream shift at a machinery manufacturer: the case of the remote technologies," Management Research Review, Emerald Group Publishing Limited, vol. 33(10), pages 980-993, September.
    4. Daniel Beverungen & Martin Matzner & Christian Janiesch, 2017. "Information systems for smart services," Information Systems and e-Business Management, Springer, vol. 15(4), pages 781-787, November.
    5. Sidney G. Winter, 2003. "Understanding dynamic capabilities," Strategic Management Journal, Wiley Blackwell, vol. 24(10), pages 991-995, October.
    6. Teemu Laine & Jari Paranko & Petri Suomala, 2010. "Downstream shift at a machinery manufacturer: the case of the remote technologies," Management Research Review, Emerald Group Publishing Limited, vol. 33(10), pages 980-993, September.
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