IDEAS home Printed from https://ideas.repec.org/a/rsg/littra/2019-015.html

Capabilities for smart services in manufacturing companies

Author

Listed:
  • Lucie Kaňovská

Abstract

A lot of manufacturing companies supply their tangible products accompanied with suitable services to their customers. Currently also smart services are being added to their service offerings. Applying the change toward smart services is not easy, especially in SMEs where many of businesses fight with lack of money, insufficient digital technologies or unskilled employees. The aim of the paper is focused on significant capabilities of SMEs, which are crucial for smart service provision in manufacturing companies. To fulfil the research aim, a qualitative multi-case study was conducted among seven Czech electrotechnical SMEs, which have already started with smart service development. The findings show that respondents consider wide range of possible capabilities, which could be divided into three main categories, such as technical equipment, internal readiness and knowledge and involvement of customers.

Suggested Citation

  • Lucie Kaňovská, 2019. "Capabilities for smart services in manufacturing companies," Littera Scripta, VSTE, vol. 12(2), January.
    • Handle: RePEc:rsg:littra:2019-015
    DOI: 10.36708/Littera_Scripta2019/2/3
    as

    Download full text from publisher

    File URL: https://littera-scripta.com/articles/capabilities-for-smart-services-in-manufacturing-companies-5f265cce
    Download Restriction: no
    File URL: https://libkey.io/10.36708/Littera_Scripta2019/2/3?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:rsg:littra:2019-015. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Robin Kunju Mol Raj (email available below). General contact details of provider: https://littera-scripta.com/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.