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The Perceived Leadership Style and Employee Performance in Hotel Industry – a Dual Approach

Author

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  • Andreia ISPAS

    (West University of Timisoara, Romania)

Abstract

Hotel industry is an industry based on specific services and a high degree of employees (especially front line employees) client direct contact. A good relationship with the manager helps the subordinate to work beyond his daily effort, to be oriented to improve continuously his work performance and to give maximum of satisfaction to clients. This research paper is aiming to discuss the perceived leadership style and employees’ individual performance related to job satisfaction and organizational commitment in the hotel industry from Romania. In order to achieve this, it was explored a dual perception: managers’ perception and employees’ perception. Four leadership styles were studied: autocratic, participative, transformational and transactional. The employee performance was studied taking into account: efficiency and efficacy. The method of research was based on questionnaires using Likert Scale measurement. These were applied on 20 managers and 30 employees without management position. The differences and similarities were identified in the dominance of the leadership style and in employees’ perceived individual performance. Managers perceived their own leadership style more autocratic and participative meanwhile employees perceived them to be more autocratic and transformational. Employee performance is not perceived as being high by them self and managers. Both agree that the quality of employees’ work majority depends of their interest and of their relationship with their colleagues.

Suggested Citation

  • Andreia ISPAS, 2012. "The Perceived Leadership Style and Employee Performance in Hotel Industry – a Dual Approach," REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 13(2), pages 294-304, May.
  • Handle: RePEc:rom:rmcimn:v:13:y:2012:i:2:p:294-304
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    File URL: http://www.rmci.ase.ro/no13vol2/10.pdf
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    References listed on IDEAS

    as
    1. Catalina RADU & Marian NASTASE, 2011. "Leadership and Gender Differentiation," REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 12(3), pages 455-460, July.
    Full references (including those not matched with items on IDEAS)

    More about this item

    Keywords

    leadership style; employee performance; hotel industry; job satisfaction; organizational commitment.;

    JEL classification:

    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • J54 - Labor and Demographic Economics - - Labor-Management Relations, Trade Unions, and Collective Bargaining - - - Producer Cooperatives; Labor Managed Firms
    • M51 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Firm Employment Decisions; Promotions

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