IDEAS home Printed from https://ideas.repec.org/a/rnd/arjsds/v4y2013i8p361-368.html
   My bibliography  Save this article

Determining Innovation Aspect in the Performance of Public Service Sector

Author

Listed:
  • Qaanita Yuuha Mustafid

Abstract

Innovation is important for organizational survival, not only for private company but also for Public Service Company. When the private company needs to develop innovation to win the market competition, public service sector develops innovation in order to increase efficiency and public service quality. In order to evaluate and develop the successful innovation, the company needs to measure innovation performance. The purpose of this paper is to develop a framework for measuring innovation performance in the public service sector. This paper also identified the variables associated with innovation performance measurement in the public service sector. Using qualitative methods, we developed a performance measurement framework based on the literature review of innovation and performance measurement. The measured variables consist of inputs for innovation, innovation processes, innovation outputs, and the outcomes of implementing innovation. This research is expected to contribute to the literature used by academics and companies that have similar characteristics to measure innovation performance.

Suggested Citation

  • Qaanita Yuuha Mustafid, 2013. "Determining Innovation Aspect in the Performance of Public Service Sector," Journal of Social and Development Sciences, AMH International, vol. 4(8), pages 361-368.
    • Handle: RePEc:rnd:arjsds:v:4:y:2013:i:8:p:361-368
    DOI: 10.22610/jsds.v4i8.773
    as

    Download full text from publisher

    File URL: https://ojs.amhinternational.com/index.php/jsds/article/view/773/773
    Download Restriction: no
    File URL: https://ojs.amhinternational.com/index.php/jsds/article/view/773
    Download Restriction: no
    File URL: https://libkey.io/10.22610/jsds.v4i8.773?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Zoe J. Radnor & David Barnes, 2007. "Historical analysis of performance measurement and management in operations management," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 56(5/6), pages 384-396, June.
    2. David Albury, 2005. "Fostering Innovation in Public Services," Public Money & Management, Taylor & Francis Journals, vol. 25(1), pages 51-56, January.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Razul Ikmal Ramli & Norihan A.Hassan & Aini Suzana Arifin & Adibah Najihah Jasmi, 2017. "Factors Influencing Public Sector Innovation Performance in Malaysia: Structural Equation Modelling Approach," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 7(2), pages 629-645, February.
    2. Tebogo Sethibe & Renier Steyn, 2016. "Organizational Climate, Innovation and Performance: A Systematic Review," Journal of Entrepreneurship and Innovation in Emerging Economies, Entrepreneurship Development Institute of India, vol. 2(2), pages 161-174, July.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Misbah Haque & Imran Ali, 2016. "Uncertain Environment and Organizational Performance: The Mediating Role of Organizational Innovation," Asian Social Science, Canadian Center of Science and Education, vol. 12(9), pages 124-124, September.
    2. Clark, Richard & Griffith, Garry & Madzivhandila, Tshilidzi & Mulholland, Cynthia & Nengovhela, Nkhanedzeni & Timms, Janice, 2012. "Learning by Writing: Applying Continuous Improvement and Innovation Principles to Project Management by Formal Documentation and Publication," Papers 234293, University of Melbourne, Melbourne School of Land and Environment.
    3. Rinor KURTESH, 2018. "A Systematic Review Of The Internal And External Barriers To Public Sector Innovation In Kosovo," Business Excellence and Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 8(3), pages 12-23, September.
    4. Faiz Gallouj & Luis Rubalcaba & Marja Toivonen & Paul Windrum, 2018. "Understanding social innovation in services industries," Industry and Innovation, Taylor & Francis Journals, vol. 25(6), pages 551-569, July.
    5. Nachemson-Ekwall , Sophie, 2019. "A Swedish market for sustainability-related and socially labelled bonds. Institutional investors as drivers," SSE Working Paper Series in Business Administration 2019:3, Stockholm School of Economics.
    6. Marta Orviska & Juraj Nemec, 2015. "Public Sector Innovation Support by European States: Its Characteristics and Impact on Firms," European Financial and Accounting Journal, Prague University of Economics and Business, vol. 2015(1), pages 19-31.
    7. Razul Ikmal Ramli & Norihan A.Hassan & Aini Suzana Arifin & Adibah Najihah Jasmi, 2017. "Factors Influencing Public Sector Innovation Performance in Malaysia: Structural Equation Modelling Approach," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 7(2), pages 629-645, February.
    8. Kirsi-Mari Kallio & Tomi J. Kallio & Giuseppe Grossi, 2017. "Performance measurement in universities: ambiguities in the use of quality versus quantity in performance indicators," Public Money & Management, Taylor & Francis Journals, vol. 37(4), pages 293-300, June.
    9. Bennich, Amelie & Engwall, Mats & Nilsson, David, 2023. "Operating in the shadowland: Why water utilities fail to manage decaying infrastructure," Utilities Policy, Elsevier, vol. 82(C).
    10. Ingo Kregel & Bettina Distel & André Coners, 2022. "Business Process Management Culture in Public Administration and Its Determinants," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 64(2), pages 201-221, April.
    11. Tate, Mary & Bongiovanni, Ivano & Kowalkiewicz, Marek & Townson, Peter, 2018. "Managing the “Fuzzy front end” of open digital service innovation in the public sector: A methodology," International Journal of Information Management, Elsevier, vol. 39(C), pages 186-198.
    12. Joshua Muñoz & Francesc Solanellas, 2024. "Measurement of organizational performance in national sport governing bodies domains: a scoping review," Management Review Quarterly, Springer, vol. 74(2), pages 1003-1028, June.
    13. Aarthi Raghavan & Mehmet Akif Demircioglu & Araz Taeihagh, 2021. "Public Health Innovation through Cloud Adoption: A Comparative Analysis of Drivers and Barriers in Japan, South Korea, and Singapore," IJERPH, MDPI, vol. 18(1), pages 1-30, January.
    14. Philip Mark Plotch, 2024. "Innovation, collaboration, and chief innovation officers," Journal of Critical Infrastructure Policy, John Wiley & Sons, vol. 5(1), pages 13-16, July.
    15. Aaron M. Lane, 2020. "The destruction phase of public sector innovation: regulations governing school closure in Australia," Journal of Evolutionary Economics, Springer, vol. 30(4), pages 1151-1169, September.
    16. Adriana Z. F. C. Nishimura & Ana Moreira & Maria José Sousa & Manuel Au-Yong-Oliveira, 2021. "Weaknesses in Motivation and in Establishing a Meritocratic System: A Portrait of the Portuguese Public Administration," Administrative Sciences, MDPI, vol. 11(3), pages 1-26, August.
    17. Soyoung Park & Yinglee Tseng & Sungchan Kim, 2016. "The Impact of Innovation on Job Satisfaction: Evidence from U.S. Federal Agencies," Asian Social Science, Canadian Center of Science and Education, vol. 12(1), pages 274-286, January.
    18. Krndzija Lamija, 2021. "Public sector innovation performance in Federation of Bosnia and Herzegovina: An exploratory factor analysis," Croatian Review of Economic, Business and Social Statistics, Sciendo, vol. 7(1), pages 13-30, May.
    19. Waal, A. de & Nijkamp, P. & Kourtit, K., 2009. "The relationship between the level of completeness of a strategic performance management system and perceived advantages and disadvantages," Serie Research Memoranda 0015, VU University Amsterdam, Faculty of Economics, Business Administration and Econometrics.
    20. Salem Jraib Alharthi, 2016. "Critical Success Factors in the Implementation of Performance Management Systems in UAE Government Organisations," International Journal of Business and Management, Canadian Center of Science and Education, vol. 11(4), pages 203-203, March.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:rnd:arjsds:v:4:y:2013:i:8:p:361-368. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Muhammad Tayyab (email available below). General contact details of provider: https://ojs.amhinternational.com/index.php/jsds .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.