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Work life balance in Islamic perspective (WLBIP) and its impact on organizational citizenship behavior in islamic perspective (OCBIP) and service performance

Author

Listed:
  • Muafi Muafi

    (Management Department, Faculty of Business and Economics, University Islam Indonesia, Indonesia)

  • Yuni Siswanti

    (Alumna of Doctoral Program of Faculty of Business and Economics, University Islam Indonesia; and Lecturer of Management, Universitas Pembangunan Nasional Veteran Yogyakarta, Indonesia)

  • Mohammad Ziad Anwar

    (Doctoral Program of Faculty of Business and Economics, Universitas Islam Indonesia, Indonesia)

Abstract

This study aims to examine and analyze the effect of Work-Life Balance in Islamic Perspective (WLBIP) and Organizational Citizenship Behavior in Islamic Perspective (OCBIP) on service performance. In addition, this study also tests and analyzes the effect of OCBIP's role in mediating the WLBIP effect on service performance. Respondents of this study are managers and staff who work at Baitul Maal Wa Tamwil or Sharia Financing and Savings and Loan Cooperatives (KSPPS) in Yogyakarta Special Region, which is spread across the city and districts with a total of 158 respondents. The sampling technique is conducted by purposive sampling. Meanwhile, the statistical technique uses AMOS 21. The results show that (1) WLBIP has an effect on OCBIP, (2) WLBIP has no effect on service performance, (3) OCBIP has an effect on service performance, and (4) OCBIP is able to mediate the effect of WLBIP on service performance. Key Words:WLBIP, OCBIP, service performance.

Suggested Citation

  • Muafi Muafi & Yuni Siswanti & Mohammad Ziad Anwar, 2021. "Work life balance in Islamic perspective (WLBIP) and its impact on organizational citizenship behavior in islamic perspective (OCBIP) and service performance," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 10(3), pages 223-230, April.
    • Handle: RePEc:rbs:ijbrss:v:10:y:2021:i:3:p:223-230
    DOI: 10.20525/ijrbs.v10i3.1150
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    References listed on IDEAS

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    1. Hussein Isse Hassan Abdirahman & Iliyasu Shiyanbade Najeemdeen & Bello Taofik Abidemi & Roshidah Binti Ahmad, 2018. "The Relationship between Job Satisfaction, Work-Life Balance and Organizational Commitment on Employee Performance," Academic Journal of Economic Studies, Faculty of Finance, Banking and Accountancy Bucharest,"Dimitrie Cantemir" Christian University Bucharest, vol. 4(3), pages 12-17, September.
    2. Vineetha Prakash, 2018. "Work-life Balance: Perceptions of the Non-work Domain," IIM Kozhikode Society & Management Review, , vol. 7(2), pages 97-108, July.
    3. N. Thevanes & S. Harikaran, 2020. "Work-Life Balance and Organizational Performance: The Mediating Role of Organizational Citizenship Behavior," Asian Journal of Social Sciences and Management Studies, Asian Online Journal Publishing Group, vol. 7(4), pages 280-287.
    4. N. Thevanes & S. Harikaran, 2020. "Work-Life Balance and Organizational Performance: The Mediating Role of Organizational Citizenship Behavior," Asian Journal of Social Sciences and Management Studies, Asian Online Journal Publishing Group, vol. 7(4), pages 280-287.
    5. Marfuatun Marfuatun & Muafi Muafi, 2021. "Perceived organizational support and psychological empowerment on service performance mediated by organizational citizenship behavior Islamic perspective (OCBIP)," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 10(1), pages 15-27, January.
    6. Eeman Basu & Rabindra Kumar Pradhan & Hare Ram Tewari, 2017. "Impact of organizational citizenship behavior on job performance in Indian healthcare industries," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 66(6), pages 780-796, July.
    7. Ardian Mustofa & Muafi Muafi, 2021. "The influence of situational leadership on employee performance mediated by job satisfaction and Islamic organizational citizenship behavior," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 10(1), pages 95-106, January.
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    Cited by:

    1. Michele Samuele Borgia & Francesca Di Virgilio & Maura La Torre & Muhammad Adnan Khan, 2022. "Relationship between Work-Life Balance and Job Performance Moderated by Knowledge Risks: Are Bank Employees Ready?," Sustainability, MDPI, vol. 14(9), pages 1-20, April.

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