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From resilience to satisfaction: Defining supply chain solutions for agri-food SMEs through quality approach

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  • Tutur Wicaksono
  • Csaba Bálint Illés

Abstract

Since it is an important human need and many organizations are involved in the value chain, the agricultural food supply chain is exposed to various risks that arise naturally or through human actions. This study aims to develop the application of a quality function deployment approach to increase the resilience of the food supply chain by understanding customer needs and logistical risks in the food supply chain. In-depth studies with empirical analysis were conducted to determine the importance of customer needs, food supply chain risks, and actions to improve supply chain resilience of SMEs in the agri-food industry. The result shows that the top three customer needs are "attractive, bright color", "firm texture" and "fresh smell". The top three risks in the agri-food supply chain are "improper storage," "Harvest Failure" and "Human Resource Risks" and the top three resilience actions are "continuous training," "preventive maintenance," and "supply chain forecasting." The implications of this study are to propose an idea that broadens the perspective of supply chain resilience in the agri-food industry by incorporating the needs of customers in considering how to mitigate the existing risks to the satisfaction of customers, and it also highlights the relatively low skill and coordination of the workforce in agri-food supply chains.

Suggested Citation

  • Tutur Wicaksono & Csaba Bálint Illés, 2022. "From resilience to satisfaction: Defining supply chain solutions for agri-food SMEs through quality approach," PLOS ONE, Public Library of Science, vol. 17(2), pages 1-20, February.
    • Handle: RePEc:plo:pone00:0263393
    DOI: 10.1371/journal.pone.0263393
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    References listed on IDEAS

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    1. Li, Jianbin & Luo, Xiaomeng & Wang, Qifei & Zhou, Weihua, 2021. "Supply chain coordination through capacity reservation contract and quantity flexibility contract," Omega, Elsevier, vol. 99(C).
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    3. Chowdhury, Priyabrata & Paul, Sanjoy Kumar & Kaisar, Shahriar & Moktadir, Md. Abdul, 2021. "COVID-19 pandemic related supply chain studies: A systematic review," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 148(C).
    4. D. G. Mogale & Sri Krishna Kumar & Manoj Kumar Tiwari, 2020. "Green food supply chain design considering risk and post-harvest losses: a case study," Annals of Operations Research, Springer, vol. 295(1), pages 257-284, December.
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    Cited by:

    1. Claudiu-Cătălin MUNTEANU, 2024. "Consequences of maximum markup regulation in the supply and distribution chain for agri-food products," Agricultural Economics and Rural Development, Institute of Agricultural Economics, vol. 21(2), pages 253-263.
    2. Mwangakala, Hilda Abraham & Mongi, Hector & Ishengoma, Fredrick & Shao, Deo & Chali, Frederick & Mambile, Cesilia & Julius, Bernard, 2024. "Emerging digital technologies potential in promoting equitable agricultural supply chain: A scoping review," Technological Forecasting and Social Change, Elsevier, vol. 208(C).
    3. Megawati Citra Alam & Budi Setiawan & Hery Toiba & Silvana Maulidah & Moh Shadiqur Rahman, 2025. "Supply chain management practices of SMEs in developing countries: Bibliometric and systematic reviews," Agricultural Economics, Czech Academy of Agricultural Sciences, vol. 71(2), pages 99-112.

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