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The Impact of Integrated Logistics Relationships on Third-Party Logistics Service Quality and Performance

Author

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  • Photis M Panayides

    (Cyprus International Institute of Management, 21 Akademias Ave., Aglandjia, Nicosia, CY-2151, Cyprus.)

  • Meko So

    (Department of Mathematics, The University of Hong Kong, Pokfulam Road, Hong Kong)

Abstract

Third-party logistics has been an efficient organisational adjustment to the needs of clients for logistics solutions and improvement in supply chain performance. Examination of logistics performance has mainly been focused on operational measures. There has been less attention placed on the influence of organisational factors, despite the advocated need for greater inter-organisational integration among supply chain partners. This study examines empirically the influence of relationship orientation in third-party logistics and its impact on logistics service quality and performance. Data were collected via a large-scale industrial survey and structural equation modelling was used to examine the causal hypotheses. The findings suggest that relational exchange can have a positive effect on logistics service quality and performance in third-party logistics. Research and managerial implications are discussed. Maritime Economics & Logistics (2005) 7, 36–55. doi:10.1057/palgrave.mel.9100123

Suggested Citation

  • Photis M Panayides & Meko So, 2005. "The Impact of Integrated Logistics Relationships on Third-Party Logistics Service Quality and Performance," Maritime Economics & Logistics, Palgrave Macmillan;International Association of Maritime Economists (IAME), vol. 7(1), pages 36-55, March.
    • Handle: RePEc:pal:marecl:v:7:y:2005:i:1:p:36-55
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    Citations

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    Cited by:

    1. Lin Zhou & Yanping Chen & Yi Jing & Youwei Jiang, 2021. "Evolutionary Game Analysis on Last Mile Delivery Resource Integration—Exploring the Behavioral Strategies between Logistics Service Providers, Property Service Companies and Customers," Sustainability, MDPI, vol. 13(21), pages 1-18, November.
    2. Simone CASCHILI & Francesca MEDDA, 2015. "The Port Attractiveness Index:Application On African Ports," Region et Developpement, Region et Developpement, LEAD, Universite du Sud - Toulon Var, vol. 41, pages 47-82.
    3. Yew Wong, Chee & Karia, Noorliza, 2010. "Explaining the competitive advantage of logistics service providers: A resource-based view approach," International Journal of Production Economics, Elsevier, vol. 128(1), pages 51-67, November.
    4. Su-Han Woo & Stephen Pettit, 2011. "Port Performance in Changing Logistics Environments: Measurement Development and Model Testing," Chapters, in: Kevin Cullinane (ed.), International Handbook of Maritime Economics, chapter 20, Edward Elgar Publishing.
    5. Abdalla, Sara Siddig Ali, 2021. "Logistics innovation and integration: Impact on supply chain adaptability," Chapters from the Proceedings of the Hamburg International Conference of Logistics (HICL), in: Kersten, Wolfgang & Ringle, Christian M. & Blecker, Thorsten (ed.), Adapting to the Future: How Digitalization Shapes Sustainable Logistics and Resilient Supply Chain Management. Proceedings of the Hamburg Internationa, volume 31, pages 639-661, Hamburg University of Technology (TUHH), Institute of Business Logistics and General Management.
    6. Kevin Cullinane (ed.), 2011. "International Handbook of Maritime Economics," Books, Edward Elgar Publishing, number 13163.
    7. Kayhan Tajeddini, 2016. "Financial Orientation, Product Innovation and Firm Performance — An Empirical Study in the Japanese SMEs," International Journal of Innovation and Technology Management (IJITM), World Scientific Publishing Co. Pte. Ltd., vol. 13(03), pages 1-30, June.
    8. Gamze Arabelen & Hasan Tolga Kaya, 2021. "Assessment of logistics service quality dimensions: a qualitative approach," Journal of Shipping and Trade, Springer, vol. 6(1), pages 1-13, December.
    9. Tajeddini, Kayhan & Elg, Ulf & Trueman, Myfanwy, 2013. "Efficiency and effectiveness of small retailers: The role of customer and entrepreneurial orientation," Journal of Retailing and Consumer Services, Elsevier, vol. 20(5), pages 453-462.
    10. Judit Oláh & Attila Bai & György Karmazin & Péter Balogh & József Popp, 2017. "The Role Played by Trust and Its Effect on the Competiveness of Logistics Service Providers in Hungary," Sustainability, MDPI, vol. 9(12), pages 1-22, December.
    11. Wu, Qing & Mu, Yinping & Feng, Yi, 2015. "Coordinating contracts for fresh product outsourcing logistics channels with power structures," International Journal of Production Economics, Elsevier, vol. 160(C), pages 94-105.
    12. Wagner, Stephan M. & Sutter, Reto, 2012. "A qualitative investigation of innovation between third-‐party logistics providers and customers," International Journal of Production Economics, Elsevier, vol. 140(2), pages 944-958.
    13. Nur Fadiah Binti Mohd Zawawi & Sazali Abdul Wahab & Abdullah Al Mamun & Ghazali Bin Ahmad & Syed Ali Fazal, 2017. "Logistics Capability, Information Technology, and Innovation Capability of Logistics Service Providers: Empirical Evidence from East Coast Malaysia," International Review of Management and Marketing, Econjournals, vol. 7(1), pages 326-336.
    14. Parhizkar, Omid & Miller, Chad R. & Smith, Robert L., 2010. "Private sector development implications of the export performance determinants of U.S. small-medium forest enterprises to Mexico, Europe, and Asia," Forest Policy and Economics, Elsevier, vol. 12(5), pages 387-396, June.

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