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Observing Flattery: A Social Comparison Perspective

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  • Elaine Chan
  • Jaideep Sengupta

Abstract

This research investigates how observers react when they see someone else being given a compliment that is flattering but that appears sincere. Prior work suggests that to the extent the compliment is perceived to be genuine, observers will not judge the source negatively. Merging insights from social comparison research and dual attitudes theory, this article presents a novel conceptualization of observer reactions to flattery. Specifically, while observers' deliberative attitudes toward apparently sincere flattery may be positive, a spontaneous process of comparing oneself with the target will produce an implicit negative reaction rooted in the unpleasant sensation of envy. This conceptualization yields a host of related implications, successfully predicting observers' reactions toward insincere as well as sincere flattery and toward the flattery target as well its source, and also explaining how their envy-based negative reaction may ironically induce observers to behave in a manner consistent with the flatterer's interests. Convergent findings across four experiments provide a multifaceted understanding of observer reactions to flattery, while also informing the literature on social comparison and envy.

Suggested Citation

  • Elaine Chan & Jaideep Sengupta, 2013. "Observing Flattery: A Social Comparison Perspective," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 40(4), pages 740-758.
  • Handle: RePEc:oup:jconrs:doi:10.1086/672357
    DOI: 10.1086/672357
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    Cited by:

    1. Hess, Nicole J. & Kelley, Corinne M. & Scott, Maura L. & Mende, Martin & Schumann, Jan H., 2020. "Getting Personal in Public!? How Consumers Respond to Public Personalized Advertising in Retail Stores," Journal of Retailing, Elsevier, vol. 96(3), pages 344-361.
    2. Wang, Xia & Tong, Luqiong, 2015. "Hide the light or let it shine? Examining the factors influencing the effect of publicizing donations on donors’ happiness," International Journal of Research in Marketing, Elsevier, vol. 32(4), pages 418-424.
    3. Liu, Stephanie Q. & Bogicevic, Vanja & Mattila, Anna S., 2018. "Circular vs. angular servicescape: “Shaping” customer response to a fast service encounter pace," Journal of Business Research, Elsevier, vol. 89(C), pages 47-56.
    4. Primidya K. M. Soesilo & Maureen L. Morrin & Nese Nur Yazgan Onuklu, 2021. "No longer green with envy: Objectifying and destroying negative consumer emotions," Journal of Consumer Affairs, Wiley Blackwell, vol. 55(3), pages 1111-1138, September.
    5. Merle, Aurélie & St-Onge, Anik & Sénécal, Sylvain, 2022. "Does it pay to be honest? The effect of retailer-provided negative feedback on consumers’ product choice and shopping experience," Journal of Business Research, Elsevier, vol. 147(C), pages 532-543.
    6. Bastos, Wilson, 2020. "“Speaking of Purchases”: How Conversational Potential Determines Consumers' Willingness to Exert Effort for Experiential Versus Material Purchases," Journal of Interactive Marketing, Elsevier, vol. 50(C), pages 1-16.
    7. Amin Sayedi & Jeffrey D. Shulman, 2017. "Strategic compliments in sales," Quantitative Marketing and Economics (QME), Springer, vol. 15(1), pages 57-84, March.
    8. Hanna Krasnova & Thomas Widjaja & Peter Buxmann & Helena Wenninger & Izak Benbasat, 2015. "Research Note—Why Following Friends Can Hurt You: An Exploratory Investigation of the Effects of Envy on Social Networking Sites among College-Age Users," Information Systems Research, INFORMS, vol. 26(3), pages 585-605, September.

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