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Been There, Done That: The Impact of Effort Investment on Goal Value and Consumer Motivation

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  • Ying Zhang
  • Jing Xu
  • Zixi Jiang
  • Szu-Chi Huang

Abstract

In the present article, we propose that consumers' initial effort investment in pursuing a goal may increase or decrease the value of the goal and the consumer's subsequent motivation, depending on whether the pursuit of the goal is perceived to be one's autonomous choice. When consumers perceive that the goal they pursue is adopted through an autonomous choice, the initial effort investment is experienced as reflecting the value of the goal; therefore, greater effort should increase the value of the goal as well as consumers' subsequent motivation. Conversely, if consumers perceive that the goal has been imposed on them, they experience psychological reactance that is proportional to the amount of effort that they expend in pursuing the goal; thus, they devalue the goal as they invest more effort in its pursuit and show lower subsequent motivation.

Suggested Citation

  • Ying Zhang & Jing Xu & Zixi Jiang & Szu-Chi Huang, 2011. "Been There, Done That: The Impact of Effort Investment on Goal Value and Consumer Motivation," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 38(1), pages 78-93.
    • Handle: RePEc:oup:jconrs:doi:10.1086/657605
    DOI: 10.1086/657605
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    Cited by:

    1. Xiaohua Zhao & Yuhuang Zheng & Fang Wan, 2020. "Unrelated efforts trigger wishful winning? The impact of extraneous efforts on judgments of winning probability among Chinese consumers," Asian Business & Management, Palgrave Macmillan, vol. 19(5), pages 560-581, November.
    2. Xiaohua Zhao & Yuhuang Zheng & Fang Wan, 0. "Unrelated efforts trigger wishful winning? The impact of extraneous efforts on judgments of winning probability among Chinese consumers," Asian Business & Management, Palgrave Macmillan, vol. 0, pages 1-22.
    3. Sophie Clot & Gilles Grolleau & Lisette Ibanez, 2016. "Do good deeds make bad people?," European Journal of Law and Economics, Springer, vol. 42(3), pages 491-513, December.
    4. Bertini, Marco & Aydinli, Aylin, 2020. "Consumer Reactance to Promotional Favors," Journal of Retailing, Elsevier, vol. 96(4), pages 578-589.
    5. Monika C. Schuhmacher & Sabine Kuester & Anna-Lena Hanker, 2018. "Investigating Antecedents And Stage-Specific Effects Of Customer Integration Intensity On New Product Success," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 22(04), pages 1-36, May.
    6. Baek, Tae Hyun & Yoon, Sukki, 2020. "Looking forward, looking back: The impact of goal progress and time urgency on consumer responses to mobile reward apps," Journal of Retailing and Consumer Services, Elsevier, vol. 54(C).
    7. Kim, Hye-Young, 2024. "The different roads not taken: considering diverse foregone alternatives motivates future goal persistence," LSE Research Online Documents on Economics 121459, London School of Economics and Political Science, LSE Library.

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