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Setting Up a Robotic Process Automation Center of Excellence

Author

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  • Sorin ANAGNOSTE

    (Bucharest University of Economic Studies)

Abstract

Robotic Process Automation (RPA) has proven a solid and affordable solution for organizations in order to tackle the repetitive, low added value work. Not only that this solved another issue (e.g. high turnover rate), but came with further opportunities that raised the moral in the organization. Humans working side by side with (software) robots itÂ’s not anymore something science-fiction, but already in place in many organizations worldwide, including in Romania. The RPA path has been so far the following: organizations started with a Proof of Concept (PoC) validating the concept, then moved to a Pilot where a full process with all exceptions was automated end-to-end. After developing more than three Pilots organizations have realized that a team should be handling the robots inside the organization. This team should not only monitor the current robot, but also should have look for additional processes to automate. On the long term the most efficient way to treat this challenge is for a big organization (e.g. from banking, retail, oil&gas etc.) to create a Center of Excellence (CoE). By doing that each organization should take some follow some steps. These steps will be analyzed and developed further by the author of this paper, which is also a Subject Matter Expert for one a worldwide consulting firm.

Suggested Citation

  • Sorin ANAGNOSTE, 2018. "Setting Up a Robotic Process Automation Center of Excellence," Management Dynamics in the Knowledge Economy, College of Management, National University of Political Studies and Public Administration, vol. 6(2), pages 307-322, June.
    • Handle: RePEc:nup:jrmdke:v:6:y:2018:i:2:307-322
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    References listed on IDEAS

    as
    1. Constantin BRĂTIANU & Sorin ANAGNOSTE, 2011. "The Role Of Transformational Leadership In Mergers And Acquisitions In Emergent Economies," Management & Marketing, Economic Publishing House, vol. 6(2), Summer.
    2. Anagnoste Sorin, 2017. "Robotic Automation Process - The next major revolution in terms of back office operations improvement," Proceedings of the International Conference on Business Excellence, Sciendo, vol. 11(1), pages 676-686, July.
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    Cited by:

    1. Andrzej Sobczak & Leszek Ziora, 2021. "The Use of Robotic Process Automation (RPA) as an Element of Smart City Implementation: A Case Study of Electricity Billing Document Management at Bydgoszcz City Hall," Energies, MDPI, vol. 14(16), pages 1-22, August.
    2. Lukas-Valentin Herm & Christian Janiesch & Alexander Helm & Florian Imgrund & Adrian Hofmann & Axel Winkelmann, 2023. "A framework for implementing robotic process automation projects," Information Systems and e-Business Management, Springer, vol. 21(1), pages 1-35, March.
    3. Roşca Vlad I., 2020. "Implications of Lewin’s Field Theory on Social Change," Proceedings of the International Conference on Business Excellence, Sciendo, vol. 14(1), pages 617-625, July.
    4. Krakau, Jan & Feldmann, Carsten & Kaupe, Victor, 2021. "Robotic process automation in logistics: Implementation model and factors of success," Chapters from the Proceedings of the Hamburg International Conference of Logistics (HICL), in: Jahn, Carlos & Kersten, Wolfgang & Ringle, Christian M. (ed.), Adapting to the Future: Maritime and City Logistics in the Context of Digitalization and Sustainability. Proceedings of the Hamburg International Conf, volume 32, pages 219-256, Hamburg University of Technology (TUHH), Institute of Business Logistics and General Management.

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