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Robotic Automation Process - The next major revolution in terms of back office operations improvement

Author

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  • Anagnoste Sorin

    (The Bucharest University of Economic Studies, Bucharest, Romania)

Abstract

Forced to provide results consistent results to shareholders the organizations turned to Robotic Process Automation (RPA) in order to tackle the following typical challenges they face: (1) Cost reduction, (2) Quality increase and (3) Faster processes. RPA is now considered the next big thing for the Shared Services Centers (SSC) and Business Process Outsourced (BPO) around the world, and especially in Central and Eastern Europe. In SSCs and BPOs the activities with the highest potential for automation are in finance, supply chain and in human resource departments. This means that the problems these business are facing are mostly related to high data entry volumes, high error rates, significant rework, numerous manual processes, multiple not-integrated legacy systems and high turnover due to repetitive/low value added activities. One advantage of RPA is that it can be trained by the users to undertake structured repeatable, computer based tasks interacting in the same time with multiple systems while performing complex decisions based on algorithms. By doing this, the robot can identify the exceptions for manual processing, remove idle times and keep logs of actions performed. Another advantage is that the automated solutions can work 24/7, it can be implemented fast, work with the existing architecture, cut data entry costs by up to 70% and perform at 30% of the cost of a full time employee, thus providing a quick and tangible return to organizations. For Romania, a key destination for SSCs and BPOs, this technology will make them more competitive, but also will lead to a creation of a series of high-paid jobs while eliminating the low-input jobs. The paper will analyze also the most important vendor providers of RPA solutions on the market and will provide specific case studies from different industries, thus helping future leaders and organizations taking better decisions.

Suggested Citation

  • Anagnoste Sorin, 2017. "Robotic Automation Process - The next major revolution in terms of back office operations improvement," Proceedings of the International Conference on Business Excellence, Sciendo, vol. 11(1), pages 676-686, July.
    • Handle: RePEc:vrs:poicbe:v:11:y:2017:i:1:p:676-686:n:72
    DOI: 10.1515/picbe-2017-0072
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    Citations

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    Cited by:

    1. Marc Gilbert Joseph Buchholzer, 2022. "Review of International Comparative Management Volume 23, Issue 1, March 2022 101 Value-ADDED Automation, a Solution for the Future of Work in Automotive Manufacturing in Romania," REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 23(1), pages 101-111, March.
    2. Sorin ANAGNOSTE, 2018. "Setting Up a Robotic Process Automation Center of Excellence," Management Dynamics in the Knowledge Economy, College of Management, National University of Political Studies and Public Administration, vol. 6(2), pages 307-322, June.
    3. Vasile MAZILESCU & Adrian MICU, 2019. "Technologies that through Synergic Development can support the Intelligent Automation of Business Processes," Economics and Applied Informatics, "Dunarea de Jos" University of Galati, Faculty of Economics and Business Administration, issue 2, pages 91-100.
    4. Anagnoste Sorin, 2018. "Robotic Automation Process – The operating system for the digital enterprise," Proceedings of the International Conference on Business Excellence, Sciendo, vol. 12(1), pages 54-69, May.
    5. Krakau, Jan & Feldmann, Carsten & Kaupe, Victor, 2021. "Robotic process automation in logistics: Implementation model and factors of success," Chapters from the Proceedings of the Hamburg International Conference of Logistics (HICL), in: Jahn, Carlos & Kersten, Wolfgang & Ringle, Christian M. (ed.), Adapting to the Future: Maritime and City Logistics in the Context of Digitalization and Sustainability. Proceedings of the Hamburg International Conf, volume 32, pages 219-256, Hamburg University of Technology (TUHH), Institute of Business Logistics and General Management.
    6. Moisescu Florentina & Moisei Madalina, 2021. "The Future of the Accounting Profession Under the Incidence of Automation," Risk in Contemporary Economy, "Dunarea de Jos" University of Galati, Faculty of Economics and Business Administration, pages 276-286.
    7. Fonseca Luis Miguel & Azevedo Américo Lopes, 2020. "COVID- 19: outcomes for Global Supply Chains," Management & Marketing, Sciendo, vol. 15(s1), pages 424-438, October.
    8. Laila Dahabiyeh & Omar Mowafi, 2023. "Challenges of using RPA in auditing: A socio‐technical systems approach," Intelligent Systems in Accounting, Finance and Management, John Wiley & Sons, Ltd., vol. 30(2), pages 76-86, April.
    9. Luis Miguel Fonseca & José Pedro Domingues & Alina Mihaela Dima, 2020. "Mapping the Sustainable Development Goals Relationships," Sustainability, MDPI, vol. 12(8), pages 1-15, April.
    10. Federico A. Lievano-Martínez & Javier D. Fernández-Ledesma & Daniel Burgos & John W. Branch-Bedoya & Jovani A. Jimenez-Builes, 2022. "Intelligent Process Automation: An Application in Manufacturing Industry," Sustainability, MDPI, vol. 14(14), pages 1-15, July.
    11. Telegescu Tiberiu, 2018. "IT in the workspace – The need for digital transformation," Proceedings of the International Conference on Business Excellence, Sciendo, vol. 12(1), pages 952-965, May.
    12. Stravinskienė Inga & Serafinas Dalius, 2021. "Process Management and Robotic Process Automation: The Insights from Systematic Literature Review," Management of Organizations: Systematic Research, Sciendo, vol. 85(1), pages 87-106, June.
    13. Thair A. Kaddumi & Hafez Baker & Mahmoud Daoud Nassar & Qais A-Kilani, 2023. "Does Financial Technology Adoption Influence Bank’s Financial Performance: The Case of Jordan," JRFM, MDPI, vol. 16(9), pages 1-17, September.

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