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How Firms in the Service Sector Changed Their Behavior During the Covid-19 Pandemic - A Case Study from the Moravian-Silesian Region

Author

Listed:
  • Emil Adámek

    (PRIGO University, Havířov, Czech Republic)

  • Lukáš Durda

    (Pan-European University, Prague, Czech Republic)

  • Michal Fridrich

    (PRIGO University, Havířov, Czech Republic)

  • Veronika Nálepová

    (PRIGO University, Havířov, Czech Republic)

Abstract

The Covid-19 pandemic has had a significant impact on the service sector. This paper aims to assess how firms in the service sector changed their behavior during the covid-19 pandemic regarding innovations and using flexible forms of work. We obtained responses from approximately 300 companies operating in the Moravian-Silesian region service sector through a questionnaire survey. We show that the most common innovation firms use organizational and process innovation. Moreover, we found that larger, younger, and more internalized firms enjoyed more innovation during the pandemic than others. While changes in part-time jobs and agreements held outside the employment relationship are temporary, changes in home office use and outsourcing appear to be permanent.

Suggested Citation

  • Emil Adámek & Lukáš Durda & Michal Fridrich & Veronika Nálepová, 2023. "How Firms in the Service Sector Changed Their Behavior During the Covid-19 Pandemic - A Case Study from the Moravian-Silesian Region," European Journal of Business Science and Technology, Mendel University in Brno, Faculty of Business and Economics, vol. 9(1), pages 56-69.
    • Handle: RePEc:men:journl:v:9:y:2023:i:1:p:56-69
    DOI: 10.11118/ejobsat.2023.007
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    References listed on IDEAS

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    1. Wang, Yonggui & Hong, Aoran & Li, Xia & Gao, Jia, 2020. "Marketing innovations during a global crisis: A study of China firms’ response to COVID-19," Journal of Business Research, Elsevier, vol. 116(C), pages 214-220.
    2. Yoshihiro Hashiguchi & Norihiko Yamano & Colin Webb, 2022. "How thick is your armour? Measuring economic resilience to shocks in global production networks," Economic Systems Research, Taylor & Francis Journals, vol. 34(4), pages 410-439, October.
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    Keywords

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    JEL classification:

    • D22 - Microeconomics - - Production and Organizations - - - Firm Behavior: Empirical Analysis
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D

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