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Passenger experience with quality-enhanced bus service: the tyne and wear ‘superoute’ services


  • David Hensher


  • Corinne Mulley


  • Norhayati Yahya



No abstract is available for this item.

Suggested Citation

  • David Hensher & Corinne Mulley & Norhayati Yahya, 2010. "Passenger experience with quality-enhanced bus service: the tyne and wear ‘superoute’ services," Transportation, Springer, vol. 37(2), pages 239-256, March.
  • Handle: RePEc:kap:transp:v:37:y:2010:i:2:p:239-256
    DOI: 10.1007/s11116-009-9240-x

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    References listed on IDEAS

    1. David A. Hensher & Paola Prioni, 2002. "A Service Quality Index for Area-wide Contract Performance Assessment," Journal of Transport Economics and Policy, University of Bath, vol. 36(1), pages 93-113, January.
    2. Kuby, Michael & Barranda, Anthony & Upchurch, Christopher, 2004. "Factors influencing light-rail station boardings in the United States," Transportation Research Part A: Policy and Practice, Elsevier, vol. 38(3), pages 223-247, March.
    3. Chiou, Lesley & Walker, Joan L., 2007. "Masking identification of discrete choice models under simulation methods," Journal of Econometrics, Elsevier, vol. 141(2), pages 683-703, December.
    Full references (including those not matched with items on IDEAS)


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    Cited by:

    1. Clifton, Geoffrey T. & Mulley, Corinne & Hensher, David A., 2014. "Bus Rapid Transit versus Heavy Rail in suburban Sydney – Comparing successive iterations of a proposed heavy rail line project to the pre-existing BRT network," Research in Transportation Economics, Elsevier, vol. 48(C), pages 126-141.
    2. repec:eee:transa:v:103:y:2017:i:c:p:211-222 is not listed on IDEAS
    3. repec:eee:transa:v:101:y:2017:i:c:p:111-132 is not listed on IDEAS
    4. Bajada, Thérèse & Titheridge, Helena, 2016. "To contract or to operate publicly? Observations from the bus service reform transition process in Malta," Research in Transportation Economics, Elsevier, vol. 59(C), pages 281-291.
    5. Ratanavaraha, Vatanavongs & Jomnonkwao, Sajjakaj, 2014. "Model of users׳ expectations of drivers of sightseeing buses: confirmatory factor analysis," Transport Policy, Elsevier, vol. 36(C), pages 253-262.
    6. Redman, Lauren & Friman, Margareta & Gärling, Tommy & Hartig, Terry, 2013. "Quality attributes of public transport that attract car users: A research review," Transport Policy, Elsevier, vol. 25(C), pages 119-127.
    7. Hernandez, Sara & Monzon, Andres & de Oña, Rocío, 2016. "Urban transport interchanges: A methodology for evaluating perceived quality," Transportation Research Part A: Policy and Practice, Elsevier, vol. 84(C), pages 31-43.
    8. Juan Oña & Rocío Oña & Griselda López, 2016. "Transit service quality analysis using cluster analysis and decision trees: a step forward to personalized marketing in public transportation," Transportation, Springer, vol. 43(5), pages 725-747, September.
    9. Machado-León, José Luis & de Oña, Rocío & Baouni, Tahar & de Oña, Juan, 2017. "Railway transit services in Algiers: priority improvement actions based on users perceptions," Transport Policy, Elsevier, vol. 53(C), pages 175-185.
    10. repec:exl:1trans:v:12:y:2017:i:2:p:123-136 is not listed on IDEAS
    11. Clifton, Geoffrey T. & Mulley, Corinne, 2016. "A historical overview of enhanced bus services in Australian cities: What has been tried, what has worked?," Research in Transportation Economics, Elsevier, vol. 59(C), pages 11-25.


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