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Green-eyed coworkers in service organizations: The impact of being envied by coworkers on employee service outcomes

Author

Listed:
  • Xinyu Liu

    (Xiamen University)

  • Long-Zeng Wu

    (Xiamen University)

  • Yijiao Ye

    (Shenzhen University)

  • Luanyu Liu

    (Xiamen University)

  • Xuan-Mei Cheng

    (Zhejiang University of Technology)

Abstract

This research examined whether, how, and when being envied by coworkers influences employee service outcomes in the service context. Drawing upon self-determination theory (SDT), we tested a moderated-mediation model using a sample of 217 frontline service employees in two Chinese hotels. By focusing on the envied targets, our research demonstrates that being envied by coworkers negatively influences the targets’ service performance and proactive customer service performance (PCSP). Moreover, relatedness need satisfaction mediates the influence of being envied by coworkers on service performance and PCSP. Furthermore, employee interpersonal sensitivity strengthens the direct effect of being envied by coworkers on relatedness need satisfaction, and the indirect effects of being envied by coworkers on service performance and PCSP through relatedness need satisfaction. The present study provides new theoretical insights for future studies and managerial implications for service organizations.

Suggested Citation

  • Xinyu Liu & Long-Zeng Wu & Yijiao Ye & Luanyu Liu & Xuan-Mei Cheng, 2024. "Green-eyed coworkers in service organizations: The impact of being envied by coworkers on employee service outcomes," Asia Pacific Journal of Management, Springer, vol. 41(4), pages 2251-2275, December.
    • Handle: RePEc:kap:asiapa:v:41:y:2024:i:4:d:10.1007_s10490-023-09911-7
    DOI: 10.1007/s10490-023-09911-7
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    References listed on IDEAS

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    1. Sun, Jiaqing & Li, Wen Dong & Li, Yuhui & Liden, Robert C. & Li, Shuping & Zhang, Xin, 2021. "Unintended consequences of being proactive? Linking proactive personality to coworker envy, helping, and undermining, and the moderating role of prosocial motivation," LSE Research Online Documents on Economics 116951, London School of Economics and Political Science, LSE Library.
    2. Marjo Siltaoja & Merja Lähdesmäki, 2015. "From Rationality to Emotionally Embedded Relations: Envy as a Signal of Power in Stakeholder Relations," Journal of Business Ethics, Springer, vol. 128(4), pages 837-850, June.
    3. Yijiao Ye & Hong Zhu & Yuanyi Chen & Ho Kwong Kwan & Yijing Lyu, 2021. "Family ostracism and proactive customer service performance: An explanation from conservation of resources theory," Asia Pacific Journal of Management, Springer, vol. 38(2), pages 645-667, June.
    4. Teng Wang & Dongdong Wang & Zongrui Liu, 2022. "Feedback-seeking from team members increases employee creativity: the roles of thriving at work and mindfulness," Asia Pacific Journal of Management, Springer, vol. 39(4), pages 1321-1340, December.
    5. Yan Li & Neal Ashkanasy & David Ahlstrom, 2014. "The rationality of emotions: A hybrid process model of decision-making under uncertainty," Asia Pacific Journal of Management, Springer, vol. 31(1), pages 293-308, March.
    6. Miaomiao Li & Xiaofeng Xu & Ho Kwong Kwan, 2023. "The antecedents and consequences of workplace envy: A meta-analytic review," Asia Pacific Journal of Management, Springer, vol. 40(1), pages 1-35, March.
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