Dynamic Routing and Operational Controls in Workflow Management Systems
Businesses around the world are paying more attention to process management and process automation to improve organizational efficiency and effectiveness. In this paper, we describe a general framework for implementing dynamic routing and operational control mechanisms in Workflow Management Systems (WMSs). The framework consists of three techniques: workflow control tables, sequence constraints, and event-based workflow management rules. Our approach offers several unique features that are missing in commercial workflow management systems: (1) it provides more flexibility in process modeling and control; (2) it permits rework on an ad hoc basis; (3) it handles exceptions to routing and operational controls; and (4) it exploits parallelism to increase system throughput and response time. Finally, the workflow management techniques are applied to the case of consumer loan management and compared with other approaches based on static routing.
Volume (Year): 45 (1999)
Issue (Month): 2 (February)
|Contact details of provider:|| Postal: |
Web page: http://www.informs.org/
More information through EDIRC
When requesting a correction, please mention this item's handle: RePEc:inm:ormnsc:v:45:y:1999:i:2:p:253-272. See general information about how to correct material in RePEc.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Mirko Janc)
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If references are entirely missing, you can add them using this form.
If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.
Please note that corrections may take a couple of weeks to filter through the various RePEc services.