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The Role of Extra-Role Behaviors and Social Controls in Information Security Policy Effectiveness

Author

Listed:
  • Jack Shih-Chieh Hsu

    (Department of Information Management, National Sun Yat-sen University, Kaohsiung 80424, Taiwan)

  • Sheng-Pao Shih

    (Department of Information Management, Tamkang University, New Taipei City 25137, Taiwan)

  • Yu Wen Hung

    (Department of Information Management, National Sun Yat-sen University, Kaohsiung 80424, Taiwan)

  • Paul Benjamin Lowry

    (Department of Information Systems, City University of Hong Kong, Kowloon, Hong Kong)

Abstract

Although most behavioral security studies focus on organizational in-role behaviors such as information security policy (ISP) compliance, the role of organizational extra-role behaviors—security behaviors that benefit organizations but are not specified in ISPs—has long been overlooked. This study examines (1) the consequences of organizational in-role and extra-role security behaviors on the effectiveness of ISPs and (2) the role of formal and social controls in enhancing in-role and extra-role security behaviors in organizations. We propose that both in-role security behaviors and extra-role security behaviors contribute to ISP effectiveness. Furthermore, based on social control theory, we hypothesize that social control can boost both in- and extra-role security behaviors. Data collected from practitioners—including information systems (IS) managers and employees at many organizations—confirmed most of our hypotheses. Survey data from IS managers substantiated the importance of extra-role behaviors in improving ISP effectiveness. Paired data, collected from managers and employees in the same organizations, indicated that formal control and social control individually and interactively enhance both in- and extra-role security behaviors. We conclude by discussing the implications of this research for academics and practitioners, along with compelling future research possibilities.

Suggested Citation

  • Jack Shih-Chieh Hsu & Sheng-Pao Shih & Yu Wen Hung & Paul Benjamin Lowry, 2015. "The Role of Extra-Role Behaviors and Social Controls in Information Security Policy Effectiveness," Information Systems Research, INFORMS, vol. 26(2), pages 282-300, June.
    • Handle: RePEc:inm:orisre:v:26:y:2015:i:2:p:282-300
    DOI: 10.1287/isre.2015.0569
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    References listed on IDEAS

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    Cited by:

    1. Guang Zhu & Hu Liu & Mining Feng, 2018. "Sustainability of Information Security Investment in Online Social Networks: An Evolutionary Game-Theoretic Approach," Mathematics, MDPI, vol. 6(10), pages 1-19, September.
    2. Le Wang & Paul Benjamin Lowry & Xin (Robert) Luo & Han Li, 2023. "Moving Consumers from Free to Fee in Platform-Based Markets: An Empirical Study of Multiplayer Online Battle Arena Games," Information Systems Research, INFORMS, vol. 34(1), pages 275-296, March.
    3. A. J. Burns & Tom L. Roberts & Clay Posey & Paul Benjamin Lowry, 2019. "The Adaptive Roles of Positive and Negative Emotions in Organizational Insiders’ Security-Based Precaution Taking," Information Systems Research, INFORMS, vol. 30(4), pages 1228-1247, December.
    4. Zhenjiao Chen & Yaqing Liu, 2020. "The Effects of Leadership and Reward Policy on Employees’ Electricity Saving Behaviors: An Empirical Study in China," IJERPH, MDPI, vol. 17(6), pages 1-15, March.
    5. Debabrata Dey & Abhijeet Ghoshal & Atanu Lahiri, 2022. "Circumventing Circumvention: An Economic Analysis of the Role of Education and Enforcement," Management Science, INFORMS, vol. 68(4), pages 2914-2931, April.
    6. John D’Arcy & Idris Adjerid & Corey M. Angst & Ante Glavas, 2020. "Too Good to Be True: Firm Social Performance and the Risk of Data Breach," Information Systems Research, INFORMS, vol. 31(4), pages 1200-1223, December.
    7. Wallbach, Sören, 2020. "Assimilation and Diffusion of Multi-Sided Platforms in Dynamic B2B Networks: Inhibiting Factors and Their Consequences," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 123277, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    8. Kumju Hwang & Hyemi Um, 2021. "Social Controls and Bonds of Public Information Consumer on Sustainable Utilization and Provision for Computing," Sustainability, MDPI, vol. 13(9), pages 1-20, May.
    9. Rao Faizan Ali & P.D.D. Dominic & Kashif Ali, 2020. "Organizational Governance, Social Bonds and Information Security Policy Compliance: A Perspective towards Oil and Gas Employees," Sustainability, MDPI, vol. 12(20), pages 1-27, October.
    10. Saggi Nevo & Dorit Nevo & Alain Pinsonneault, 2021. "Personal Achievement Goals, Learning Strategies, and Perceived IT Affordances," Information Systems Research, INFORMS, vol. 32(4), pages 1298-1322, December.
    11. Hadi Karimikia & Narges Safari & Harminder Singh, 2020. "Being useful: How information systems professionals influence the use of information systems in enterprises," Information Systems Frontiers, Springer, vol. 22(2), pages 429-453, April.
    12. Murilo Catussi Almeida & Adilson Carlos Yoshikuni & Rajeev Dwivedi & Cláudio Luís Carvalho Larieira, 2022. "Do Leadership Styles Influence Employee Information Systems Security Intention? A Study of the Banking Industry," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 23(4), pages 535-550, December.
    13. Cui, Xiling, 2017. "In- and extra-role knowledge sharing among information technology professionals: The five-factor model perspective," International Journal of Information Management, Elsevier, vol. 37(5), pages 380-389.

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