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Effect of Emotional Exhaustion and Knowledge Sharing on Depersonalization, Work Accomplishment, and Organizational Performance

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Listed:
  • Satyanarayana Parayitam

    (University of Massachusetts Dartmouth, USA)

  • Aktharsha Syed Usman

    (Jamal Mohamed College, India)

  • Bradley J. Olson

    (University of Lethbridge, Canada)

  • Timothy Shea

    (University of Massachusetts Dartmouth, USA)

Abstract

The objective of the present study is to empirically investigate the relationship between emotional exhaustion and knowledge sharing of individual and organizational outcomes. Data was collected from 672 respondents from the information technology (IT) sector. The results from path analysis revealed that emotional exhaustion is (i) positively related to depersonalization, and (ii) negatively related to work accomplishment and organizational performance. The results also reveal that knowledge sharing is (i) negatively related to depersonalization, and (ii) positively related to work accomplishment and organizational performance. However, depersonalization is not negatively related to organizational performance. As predicted, work accomplishment is positively related to organizational performance. The diametrically opposite results of emotional exhaustion and knowledge sharing are particularly interesting. The implications for management and practicing mangers are discussed.

Suggested Citation

  • Satyanarayana Parayitam & Aktharsha Syed Usman & Bradley J. Olson & Timothy Shea, 2022. "Effect of Emotional Exhaustion and Knowledge Sharing on Depersonalization, Work Accomplishment, and Organizational Performance," International Journal of Knowledge Management (IJKM), IGI Global, vol. 18(1), pages 1-20, January.
    • Handle: RePEc:igg:jkm000:v:18:y:2022:i:1:p:1-20
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    References listed on IDEAS

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    1. Hyewon Kong & Joo-Eon Jeon, 2018. "Daily Emotional Labor, Negative Affect State, and Emotional Exhaustion: Cross-Level Moderators of Affective Commitment," Sustainability, MDPI, vol. 10(6), pages 1-13, June.
    2. Adriana AnaMaria Davidescu & Simona-Andreea Apostu & Andreea Paul & Ionut Casuneanu, 2020. "Work Flexibility, Job Satisfaction, and Job Performance among Romanian Employees—Implications for Sustainable Human Resource Management," Sustainability, MDPI, vol. 12(15), pages 1-53, July.
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