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Two Problem Formulations for Process Innovation Based on Operations Sophistication

Author

Listed:
  • Pavlos Delias

    (International Hellenic University, Greece)

  • Daniela Grigori

    (University Paris-Dauphine, France)

Abstract

Process innovation is assumed to require a more intrinsic rethinking of business processes, which is typically a creative process. Nevertheless, in this creative, prolific process, there can be artifacts derived from rational practices that are capable to provide insightful recommendations. In this work, the authors claim that an event log, a file that registers the execution of the relevant business processes, can be the source of such an artifact. They describe the fundamental elements of two problem formulations, namely the set of alternatives; the set of potential actions that the decision-maker may undertake; the set of points of view (dimensions) from which the potential actions are observed, analyzed, evaluated, compared, etc.; and the problem statement (what is expected to be done with the alternatives) for two cases.

Suggested Citation

  • Pavlos Delias & Daniela Grigori, 2021. "Two Problem Formulations for Process Innovation Based on Operations Sophistication," International Journal of Decision Support System Technology (IJDSST), IGI Global, vol. 13(1), pages 1-18, January.
    • Handle: RePEc:igg:jdsst0:v:13:y:2021:i:1:p:1-18
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    References listed on IDEAS

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