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Does employee satisfaction with communication affect trust? Longitudinal evidence from an Australian study

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  • Rachid Zeffane

Abstract

This paper examines the relative impact of employee satisfaction with communication on trust in a work-setting. The data was drawn from an employee survey conducted in two consecutive years in a medium-size food processing organisation operating in Australia. Regression analysis revealed that employee satisfaction with how managers and supervisors communicated with them significantly affected their feeling of trust. The results were highly consistent across the two survey years. More specifically, aspects of communication that most significantly affected trust was the extent to which supervisors, mid-level managers and senior managers were perceived to communicate well with employees. Comparatively, the relative impacts of teamwork, participation and overall job satisfaction on trust were not as significant.

Suggested Citation

  • Rachid Zeffane, 2012. "Does employee satisfaction with communication affect trust? Longitudinal evidence from an Australian study," International Journal of Business Performance Management, Inderscience Enterprises Ltd, vol. 13(1), pages 60-74.
    • Handle: RePEc:ids:ijbpma:v:13:y:2012:i:1:p:60-74
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    References listed on IDEAS

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    1. Lam, Long W & Lau, Dora C, 2008. "Work climate and customer satisfaction: The role of trust in the retail context," Journal of Management & Organization, Cambridge University Press, vol. 14(2), pages 141-154, May.
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