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New Health and Safety Technologies in Hotel Restaurants in Response to the COVID-19 Pandemic: A Systematic Review

Author

Listed:
  • Elpida Roussakou

    (Department of Tourism Management, University of West Attica, 12243 Athens, Greece)

  • Vilelmine Carayanni

    (Department of Tourism Management, University of West Attica, 12243 Athens, Greece)

Abstract

The end of the pandemic has been officially declared; however, the requirement to ensure hygienic living conditions in tourist accommodations remains a top priority for all hotel establishments and a prerequisite for every customer. Our systematic review studied the level of effectiveness of existing technological means and practices in order to limit COVID-19 infections and to protect customers from other factors aggravating their health, focusing on hotel restaurants. The PRISMA-S method was used. Database research (ABI/INFORM, ProQuest, Scopus EBSCO Business Source Premier, CBCA Business, Pubmed, and Embase) was undertaken between 6/2020 and 4/2024 with keywords comprising “hotels restaurants”, “health and safety”, “effectiveness/efficacy”, “primary analysis”, secondary analysis”, etc. In total, 1110 articles were initially identified, but eventually, 20 papers were selected comprising customer-level questionnaires, systematic reviews, and expert opinions/surveys. Different criteria were used for study assessment according to the type of study. So far, only a very limited number of studies have focused on the effectiveness of different health and safety measures in hotel restaurants. Even though the studies focusing on AI, robotics, and further technological means for enhancing customer satisfaction and the overall level of cleanliness are quite limited, the constant investment of hotels and restaurants in new technologies appears to be a one-way road.

Suggested Citation

  • Elpida Roussakou & Vilelmine Carayanni, 2025. "New Health and Safety Technologies in Hotel Restaurants in Response to the COVID-19 Pandemic: A Systematic Review," Tourism and Hospitality, MDPI, vol. 6(2), pages 1-20, May.
    • Handle: RePEc:gam:jtourh:v:6:y:2025:i:2:p:98-:d:1664923
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