DHDRDS: A Deep Reinforcement Learning-Based Ride-Hailing Dispatch System for Integrated Passenger–Parcel Transport

Urban transportation demands are growing rapidly. Concurrently, the sharing economy continues to expand. These dual trends establish ride-hailing dispatch as a critical research focus for building sustainable smart transportation systems. Current ride-hailing systems only serve passengers. However, they ignore an important opportunity: transporting packages. This limitation causes two issues: (1) wasted vehicle capacity in cities, and (2) extra carbon emissions from cars waiting idle. Our solution combines passenger rides with package delivery in real time. This dual-mode strategy achieves four benefits: (1) better matching of supply and demand, (2) 38% less empty driving, (3) higher vehicle usage rates, and (4) increased earnings for drivers in changing conditions. We built a Dynamic Heterogeneous Demand-aware Ride-hailing Dispatch System (DHDRDS) using deep reinforcement learning. It works by (a) managing both passenger and package requests on one platform and (b) allocating vehicles efficiently to reduce the environmental impact. An empirical validation confirms the developed framework’s superiority over conventional approaches across three critical dimensions: service efficiency, carbon footprint reduction, and driver profits. Specifically, DHDRDS achieves at least a 5.1% increase in driver profits and an 11.2% reduction in vehicle idle time compared to the baselines, while ensuring that the majority of customer waiting times are within the system threshold of 8 min. By minimizing redundant vehicle trips and optimizing fleet utilization, this research provides a novel solution for advancing sustainable urban mobility systems aligned with global carbon neutrality goals.