IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v17y2025i10p4463-d1655557.html
   My bibliography  Save this article

How to Enhance Business Model Resilience: The Mechanism of Dynamic Capability and Leadership Style in the Enterprise–User Interaction

Author

Listed:
  • Hao Zhang

    (Business School, Henan Normal University, Xinxiang 453007, China)

  • Wenxin Tian

    (Business School, Henan Normal University, Xinxiang 453007, China)

  • Xinbo Sun

    (School of Business Administration, Northeastern University, Shenyang 110819, China)

Abstract

In the context of an increasingly volatile, uncertain, complex, and ambiguous (VUCA) business environment, the ability of an enterprise to develop a robust and resilient business model is critical for its long-term sustainability. Although existing research has delved into the relationship between enterprise behavior and business model resilience, most of these studies, which predominantly adopt an enterprise-centric perspective, rely on qualitative methodologies. Consequently, there is a notable gap in quantitative research examining the relationship between enterprise–user interaction and business model resilience. To bridge this research gap, this study, grounded in dynamic capability theory, conducts an empirical investigation using a sample of 300 questionnaires to explore the intricate internal mechanisms underlying the impact of enterprise–user interaction on business model resilience. The findings reveal that enterprises engaging in more frequent interactions with users tend to exhibit stronger business model resilience. Furthermore, dynamic capability serves as a mediating mechanism in the relationship between enterprise–user interaction and business model resilience. Additionally, knowledge-oriented leadership, as an emerging leadership style, plays a moderating role in the relationship between enterprise–user interaction and dynamic capability, as well as in the mediating effect of dynamic capability. This study contributes to the literature by deepening the understanding of the interplay between enterprise–user interaction and business model resilience. Moreover, it offers practical insights for enterprises seeking to enhance their business model resilience in the VUCA era.

Suggested Citation

  • Hao Zhang & Wenxin Tian & Xinbo Sun, 2025. "How to Enhance Business Model Resilience: The Mechanism of Dynamic Capability and Leadership Style in the Enterprise–User Interaction," Sustainability, MDPI, vol. 17(10), pages 1-23, May.
    • Handle: RePEc:gam:jsusta:v:17:y:2025:i:10:p:4463-:d:1655557
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/17/10/4463/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/17/10/4463/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. David J. Teece & Gary Pisano & Amy Shuen, 1997. "Dynamic capabilities and strategic management," Strategic Management Journal, Wiley Blackwell, vol. 18(7), pages 509-533, August.
    2. Wenjun Huang & Takeyasu Ichikohji, 2024. "How dynamic capabilities enable Chinese SMEs to survive and thrive during COVID-19: Exploring the mediating role of business model innovation," PLOS ONE, Public Library of Science, vol. 19(5), pages 1-26, May.
    3. Mie Augier & David J. Teece, 2007. "Dynamic capabilities and multinational enterprise: Penrosean insights and omissions," Management International Review, Springer, vol. 47(2), pages 175-192, March.
    4. David J. Teece, 2007. "Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance," Strategic Management Journal, Wiley Blackwell, vol. 28(13), pages 1319-1350, December.
    5. Raphael Amit & Christoph Zott, 2001. "Value creation in E‐business," Strategic Management Journal, Wiley Blackwell, vol. 22(6‐7), pages 493-520, June.
    6. Constance E. Helfat & Margaret A. Peteraf, 2003. "The dynamic resource‐based view: capability lifecycles," Strategic Management Journal, Wiley Blackwell, vol. 24(10), pages 997-1010, October.
    7. Naqshbandi, M. Muzamil & Jasimuddin, Sajjad M., 2018. "Knowledge-oriented leadership and open innovation: Role of knowledge management capability in France-based multinationals," International Business Review, Elsevier, vol. 27(3), pages 701-713.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Björn Michaelis & Shalini Rogbeer & Lars Schweizer & Zafer Özleblebici, 2021. "Clarifying the boundary conditions of value creation within dynamic capabilities framework: a grafting approach," Review of Managerial Science, Springer, vol. 15(6), pages 1797-1820, August.
    2. Hutton, Steven & Demir, Robert & Eldridge, Stephen, 2021. "How does open innovation contribute to the firm's dynamic capabilities?," Technovation, Elsevier, vol. 106(C).
    3. Zeng, Jing & Mahdi Tavalaei, M. & Khan, Zaheer, 2021. "Sharing economy platform firms and their resource orchestration approaches," Journal of Business Research, Elsevier, vol. 136(C), pages 451-465.
    4. André de Abreu Saraiva Monteiro Alves & Fernando Manuel Pereira de Oliveira Carvalho, 2022. "How Dynamic Managerial Capabilities, Entrepreneurial Orientation, and Operational Capabilities Impact Microenterprises’ Global Performance," Sustainability, MDPI, vol. 15(1), pages 1-23, December.
    5. Hélène Laurell & Leona Achtenhagen & Svante Andersson, 2017. "The changing role of network ties and critical capabilities in an international new venture’s early development," International Entrepreneurship and Management Journal, Springer, vol. 13(1), pages 113-140, March.
    6. Quan Anh Nguyen & Gillian Sullivan Mort, 0. "Conceptualising organisational-level and microfoundational capabilities: an integrated view of born-globals’ internationalisation," International Entrepreneurship and Management Journal, Springer, vol. 0, pages 1-23.
    7. Nay Chi Khin Khin Oo & Sirisuhk Rakthin, 2022. "Integrative Review of Absorptive Capacity’s Role in Fostering Organizational Resilience and Research Agenda," Sustainability, MDPI, vol. 14(19), pages 1-27, October.
    8. Samadhiya, Ashutosh & Yadav, Sanjeev & Kumar, Anil & Majumdar, Abhijit & Luthra, Sunil & Garza-Reyes, Jose Arturo & Upadhyay, Arvind, 2023. "The influence of artificial intelligence techniques on disruption management: Does supply chain dynamism matter?," Technology in Society, Elsevier, vol. 75(C).
    9. Fosso Wamba, Samuel & Queiroz, Maciel M. & Trinchera, Laura, 2024. "The role of artificial intelligence-enabled dynamic capability on environmental performance: The mediation effect of a data-driven culture in France and the USA," International Journal of Production Economics, Elsevier, vol. 268(C).
    10. Insu Cho & Young Hoon Kwak & Jaehyeon Jun, 2019. "Sustainable Idea Development Mechanism in University Technology Commercialization (UTC): Perspectives from Dynamic Capabilities Framework," Sustainability, MDPI, vol. 11(21), pages 1-16, November.
    11. Shaker A. Zahra & Olga Petricevic & Yadong Luo, 2022. "Toward an action-based view of dynamic capabilities for international business," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 53(4), pages 583-600, June.
    12. Gregory Ludwig & Jon Pemberton, 2011. "A managerial perspective of dynamic capabilities in emerging markets: The case of the Russian steel industry," Journal of East European Management Studies, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 16(3), pages 215-236.
    13. Huy-Cuong Vo-Thai & Shihmin Lo & My-Linh Tran, 2021. "How Capability Reconfiguration in Coping With External Dynamism Can Shape the Performance of the Vietnamese Enterprises," SAGE Open, , vol. 11(3), pages 21582440211, July.
    14. Haarhaus, Tim & Liening, Andreas, 2020. "Building dynamic capabilities to cope with environmental uncertainty: The role of strategic foresight," Technological Forecasting and Social Change, Elsevier, vol. 155(C).
    15. Brown, Ross & Mawson, Suzanne & Rocha, Augusto & Rowe, Alex, 2025. "Looking inside the ‘black box’ of digital firm scaling: An ethnographically informed conceptualisation," Journal of Business Research, Elsevier, vol. 186(C).
    16. Schmidt, Heiko M. & Santamaria-Alvarez, Sandra Milena, 2022. "Routines in International Business: A semi-systematic review of the concept," Journal of International Management, Elsevier, vol. 28(2).
    17. Cleverton Rodrigues Fernandes & André Gustavo Carvalho Machado, 2019. "Technology Transfer Capability: development dynamics in higher education institutions," Brazilian Business Review, Fucape Business School, vol. 16(1), pages 1-15, January.
    18. Victoria Eugenia Sanchez-Garcia & Cristina Gallego & Juan Antonio Marquez & Elena Peribáñez, 2024. "The Green Entrepreneurial Self-Efficacy as an Innovation Factor That Enables the Creation of New Sustainable Business," Sustainability, MDPI, vol. 16(16), pages 1-14, August.
    19. Lin, Hsing-Er & Hsu, I-Chieh & Hsu, Audrey Wenhsin & Chung, Hsi-Mei, 2020. "Creating competitive advantages: Interactions between ambidextrous diversification strategy and contextual factors from a dynamic capability perspective," Technological Forecasting and Social Change, Elsevier, vol. 154(C).
    20. Desirée Knoppen & Louise Knight, 2022. "Pursuing sustainability advantage: The dynamic capabilities of born sustainable firms," Business Strategy and the Environment, Wiley Blackwell, vol. 31(4), pages 1789-1813, May.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:17:y:2025:i:10:p:4463-:d:1655557. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.