IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v16y2024i11p4570-d1403638.html
   My bibliography  Save this article

Sustainable Solutions in E-Commerce: An Examination of Customer Acceptance of Automated Delivery Stations in Vietnam

Author

Listed:
  • Jung-Fa Tsai

    (Department of Business Management, National Taipei University of Technology, Taipei 106344, Taiwan)

  • Hong-Ngoc Ngo

    (Department of Industrial Engineering and Management, National Taipei University of Technology, Taipei 106344, Taiwan)

  • Zhen-Hua Che

    (Department of Industrial Engineering and Management, National Taipei University of Technology, Taipei 106344, Taiwan)

  • Ming-Hua Lin

    (Department of Urban Industrial Management and Marketing, University of Taipei, Taipei 111036, Taiwan)

Abstract

The rapid emergence of e-commerce in Vietnam has resulted in significant pressure on freight traffic and the environment, particularly in urban areas. Automated delivery stations (ADSs), also known as smart lockers or parcel lockers, offer a promising solution to improve the sustainability of last-mile delivery systems. However, the adoption of such a sustainable alternative by Vietnamese customers is inadequately understudied. This study primarily aims to investigate factors impacting Vietnamese customers’ acceptance of these automated delivery points. Utilizing structural equation modeling (SEM), a survey following convenience sampling was carried out in Vietnam to assess recent experiences at automated delivery stations. The results showed that innovativeness and location convenience positively influenced consumer intention to use ADS, while perceived time pressure had no impact on consumer intention to use automatic delivery systems. This study provides valuable insights to e-commerce companies to customize their services to match customer preferences, which will optimize last-mile delivery options and thereby promote sustainable practices.

Suggested Citation

  • Jung-Fa Tsai & Hong-Ngoc Ngo & Zhen-Hua Che & Ming-Hua Lin, 2024. "Sustainable Solutions in E-Commerce: An Examination of Customer Acceptance of Automated Delivery Stations in Vietnam," Sustainability, MDPI, vol. 16(11), pages 1-16, May.
    • Handle: RePEc:gam:jsusta:v:16:y:2024:i:11:p:4570-:d:1403638
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/16/11/4570/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/16/11/4570/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Simoni, Michele D. & Kutanoglu, Erhan & Claudel, Christian G., 2020. "Optimization and analysis of a robot-assisted last mile delivery system," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 142(C).
    2. Tang, Yuk Ming & Chau, Ka Yin & Xu, Duo & Liu, Xiaoyun, 2021. "Consumer perceptions to support IoT based smart parcel locker logistics in China," Journal of Retailing and Consumer Services, Elsevier, vol. 62(C).
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Li, Zhaotong & Wu, Min & Teo, Chee-Chong & Yuen, Kum Fai, 2024. "An investigation of consumer switching intention on the use of automated courier station from a signaling perspective," Journal of Retailing and Consumer Services, Elsevier, vol. 78(C).
    2. Xu, Shibo & Zhang, Xiaoxue & Kim, Rohan & Su, Miao, 2024. "Anthropomorphic last-mile robots and consumer intention: An empirical test under a theoretical framework," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
    3. Agnieszka A. Tubis & Katarzyna Grzybowska, 2022. "In Search of Industry 4.0 and Logistics 4.0 in Small-Medium Enterprises—A State of the Art Review," Energies, MDPI, vol. 15(22), pages 1-26, November.
    4. Srinivas, Sharan & Ramachandiran, Surya & Rajendran, Suchithra, 2022. "Autonomous robot-driven deliveries: A review of recent developments and future directions," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 165(C).
    5. Sina Mohri, Seyed & Ghaderi, Hadi & Van Woensel, Tom & Mohammadi, Mehrdad & Nassir, Neema & Thompson, Russell G., 2024. "Contextualizing alternative delivery points in last mile delivery," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 192(C).
    6. Leung, Abraham & Lachapelle, Ugo & Burke, Matthew, 2023. "Spatio-temporal analysis of Australia Post parcel locker use during the initial system growth phase in Queensland (2013–2017)," Journal of Transport Geography, Elsevier, vol. 110(C).
    7. Soares, Ricardo & Marques, Alexandra & Amorim, Pedro & Parragh, Sophie N., 2024. "Synchronisation in vehicle routing: Classification schema, modelling framework and literature review," European Journal of Operational Research, Elsevier, vol. 313(3), pages 817-840.
    8. Liu, Dan & Kaisar, Evangelos I. & Yang, Yang & Yan, Pengyu, 2022. "Physical Internet-enabled E-grocery delivery Network:A load-dependent two-echelon vehicle routing problem with mixed vehicles," International Journal of Production Economics, Elsevier, vol. 254(C).
    9. Belma Turan & Vera Hemmelmayr & Allan Larsen & Jakob Puchinger, 2024. "Transition towards sustainable mobility: the role of transport optimization," Central European Journal of Operations Research, Springer;Slovak Society for Operations Research;Hungarian Operational Research Society;Czech Society for Operations Research;Österr. Gesellschaft für Operations Research (ÖGOR);Slovenian Society Informatika - Section for Operational Research;Croatian Operational Research Society, vol. 32(2), pages 435-456, June.
    10. Sun, Yige & Chung, Sai-Ho & Wen, Xin & Ma, Hoi-Lam, 2021. "Novel robotic job-shop scheduling models with deadlock and robot movement considerations," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 149(C).
    11. Zhang, Lina & Zhang, Yumeng, 2025. "Buy-online-pickup-in-store service: A precarious competing strategy," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 197(C).
    12. Łukasz Sułkowski & Katarzyna Kolasińska-Morawska & Marta Brzozowska & Paweł Morawski & Tomasz Schroeder, 2022. "Last Mile Logistics Innovations in the Courier-Express-Parcel Sector Due to the COVID-19 Pandemic," Sustainability, MDPI, vol. 14(13), pages 1-25, July.
    13. Cui, Shaohua & Yang, Ying & Gao, Kun & Cui, Heqi & Najafi, Arsalan, 2024. "Integration of UAVs with public transit for delivery: Quantifying system benefits and policy implications," Transportation Research Part A: Policy and Practice, Elsevier, vol. 183(C).
    14. João M. Lopes & Ilda Massano-Cardoso & Lara Pedrosa, 2025. "The role of artificial intelligence in mobile banking: decoding portuguese consumers’ perceptions and intentions to engage," Future Business Journal, Springer, vol. 11(1), pages 1-17, December.
    15. Tomáš Settey & Jozef Gnap & Dominika Beňová & Michal Pavličko & Oľga Blažeková, 2021. "The Growth of E-Commerce Due to COVID-19 and the Need for Urban Logistics Centers Using Electric Vehicles: Bratislava Case Study," Sustainability, MDPI, vol. 13(10), pages 1-20, May.
    16. Yang, Hye-jeong & Fang, Mingjie & Yao, Jinge & Su, Miao, 2023. "Green cooperation in last-mile logistics and consumer loyalty: An empirical analysis of a theoretical framework," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
    17. Hongqi Li & Feilong Wang & Hanxi Xiong & Zhiqi Wang, 2025. "Two-echelon van-robot routing problem with sharing-curbside satellites," Journal of Heuristics, Springer, vol. 31(1), pages 1-35, March.
    18. Xu, Yuqiu & Cao, Kaiying, 2025. "Competition or co-opetition: Optimal fresh produce delivery mode strategy for livestreaming platform," International Journal of Production Economics, Elsevier, vol. 283(C).
    19. Amankou, Kunomboua Anicet Cyrille & Guchhait, Rekha & Sarkar, Biswajit & Dem, Himani, 2024. "Product-specified dual-channel retail management with significant consumer service," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
    20. Büyüközkan, Gülçin & Ilıcak, Öykü, 2022. "Smart urban logistics: Literature review and future directions," Socio-Economic Planning Sciences, Elsevier, vol. 81(C).

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:16:y:2024:i:11:p:4570-:d:1403638. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.