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KMS as a Sustainability Strategy during a Pandemic

Author

Listed:
  • George Maramba

    (Department of Informatics, University of Pretoria, Pretoria 0028, South Africa)

  • Hanlie Smuts

    (Department of Informatics, University of Pretoria, Pretoria 0028, South Africa)

  • Funmi Adebesin

    (Department of Informatics, University of Pretoria, Pretoria 0028, South Africa)

  • Marie Hattingh

    (Department of Informatics, University of Pretoria, Pretoria 0028, South Africa)

  • Tendani Mawela

    (Department of Informatics, University of Pretoria, Pretoria 0028, South Africa)

Abstract

The 21st century world never anticipated a scenario in which it would be thrown into disarray by a fast-spreading viral disease, during which governments hastily had to enforce curfews by imposing travel and social gathering restrictions in order to contain it. The coronavirus disease of 2019 disrupted global supply chains and economies and caused death in every part of the world. Health departments and hospitals became the centres of attention as healthcare workers battled to save the lives of the infected. Governments struggled to calm citizens as the spread of incorrect and, sometimes, malicious information dominated all social media channels. The absence of established knowledge-sharing strategies and channels, knowledge about the disease or how to deal with the pandemic exacerbated the situation. This study investigates knowledge management systems as a sustainability strategy during a pandemic from three perspectives: understanding the disease, sourcing the required drugs and communicating with the citizens during a pandemic. The researchers adopted a survey research strategy for the study. The study makes an essential contribution to the value of KMS and the need to adopt them in the healthcare sector, particularly when faced with pandemics such as COVID-19.

Suggested Citation

  • George Maramba & Hanlie Smuts & Funmi Adebesin & Marie Hattingh & Tendani Mawela, 2023. "KMS as a Sustainability Strategy during a Pandemic," Sustainability, MDPI, vol. 15(12), pages 1-13, June.
    • Handle: RePEc:gam:jsusta:v:15:y:2023:i:12:p:9158-:d:1164876
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    References listed on IDEAS

    as
    1. George Maramba & Hanlie Smuts, 2020. "Guidelines for Selecting Appropriate Knowledge Management System Implementation Frameworks," International Journal of Knowledge Management (IJKM), IGI Global, vol. 16(4), pages 81-108, October.
    2. Ioanna Karamitri & Fotis Kitsios & Michael A. Talias, 2020. "Development and Validation of a Knowledge Management Questionnaire for Hospitals and Other Healthcare Organizations," Sustainability, MDPI, vol. 12(7), pages 1-15, March.
    3. Susanne Durst & Malgorzata Zieba, 2019. "Mapping knowledge risks: towards a better understanding of knowledge management," Knowledge Management Research & Practice, Taylor & Francis Journals, vol. 17(1), pages 1-13, January.
    4. Shakti Chaturvedi & Tushar Singh, 2021. "Knowledge Management Initiatives for Tackling the COVID-19 Pandemic in India," Metamorphosis: A Journal of Management Research, , vol. 20(1), pages 25-34, June.
    5. Guiyang Zhu & Mabel C. Chou & Christina W. Tsai, 2020. "Lessons Learned from the COVID-19 Pandemic Exposing the Shortcomings of Current Supply Chain Operations: A Long-Term Prescriptive Offering," Sustainability, MDPI, vol. 12(14), pages 1-19, July.
    6. Alistair Cole & Julien S. Baker & Dionysios Stivas, 2021. "Trust, Transparency and Transnational Lessons from COVID-19," JRFM, MDPI, vol. 14(12), pages 1-15, December.
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