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A Framework for Implementing a Computer-Based Knowledge Management System in Healthcare Organisations

Author

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  • George Maramba

    (University of Pretoria, South Africa)

  • Hanlie Smuts

    (University of Pretoria, South Africa)

Abstract

Computer-based knowledge management systems provide sustainable management of organisational knowledge. The adoption of computer-based knowledge management systems assists organisations in harmonizing critical knowledge pertaining to their business procedures, and processes to effectively collaborate, reuse, and coordinate their efforts. However, available studies show that the implementation of computer-based knowledge management systems is problematic across a multitude of organisations, especially those in the healthcare sector. In this study, a framework and assessment tool were developed to enable healthcare organisations implement computer-based knowledge management systems successfully. The framework and assessment tool developed were tested as a proof of concept and the evaluation was done by two healthcare knowledge management executives and two industry experts. The framework provides implementation teams with a holistic approach, guidance, and conduct of good practice towards implementing a computer-based knowledge management system, which increases chances of success.

Suggested Citation

  • George Maramba & Hanlie Smuts, 2022. "A Framework for Implementing a Computer-Based Knowledge Management System in Healthcare Organisations," International Journal of Knowledge Management (IJKM), IGI Global, vol. 18(1), pages 1-30, January.
    • Handle: RePEc:igg:jkm000:v:18:y:2022:i:1:p:1-30
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    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJKM.313640
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    References listed on IDEAS

    as
    1. George Maramba & Hanlie Smuts, 2020. "Guidelines for Selecting Appropriate Knowledge Management System Implementation Frameworks," International Journal of Knowledge Management (IJKM), IGI Global, vol. 16(4), pages 81-108, October.
    2. Hanlie Smuts & Paula Kotzé & Alta Van der Merwe & Marianne Loock, 2017. "Framework for Managing Shared Knowledge in an Information Systems Outsourcing Context," International Journal of Knowledge Management (IJKM), IGI Global, vol. 13(4), pages 1-30, October.
    3. Peter Heisig, 2015. "Future Research in Knowledge Management: Results from the Global Knowledge Research Network Study," Knowledge Management and Organizational Learning, in: Ettore Bolisani & Meliha Handzic (ed.), Advances in Knowledge Management, edition 127, pages 151-182, Springer.
    Full references (including those not matched with items on IDEAS)

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