IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v14y2022i9p5370-d805475.html
   My bibliography  Save this article

Sustainable Adoption of E-Government from the UTAUT Perspective

Author

Listed:
  • Mosleh Zeebaree

    (Management Information Systems Department, Cyprus International University, Via Mersin 10, Haspolat-Lefkosa 99258, Turkey)

  • Mary Agoyi

    (Management Information Systems Department, Cyprus International University, Via Mersin 10, Haspolat-Lefkosa 99258, Turkey)

  • Musbah Aqel

    (College of Technology, Amman Arab University, Amman 11953, Jordan)

Abstract

This paper attempts to study the sustainable adoption of e-government services in northern Iraq. The well-known unified theory of acceptance and use of technology (UTAUT) is applied and extended to study citizens’ behavior regarding e-government services. A quantitative technique was utilized to gauge the efficiency of the model. Overall, 371 replies were received through distributing samples. SPSS software was used for the data evaluation. Two extra constructs were introduced in the study, i.e., “Trust of system (TOS)” and “Ethics of Internet (EOI)”, into the original UTAUT as the theoretical extension. The findings indicate that all constructs have a significant influence on the intention to use e-government services. Moreover, the EOI moderates the effects of TOS on social impacts (SI), performance expectancy (PE), and behavior intention (BI). The results also indicated that there were statistically significant differences in the demographic characteristics of age, educational level excluding gender, and behavioral intention to use e-government services. The study’s results support most of the hypotheses. The results contribute to a better knowledge of the factors affecting the sustainable adoption of e-government in northern Iraq.

Suggested Citation

  • Mosleh Zeebaree & Mary Agoyi & Musbah Aqel, 2022. "Sustainable Adoption of E-Government from the UTAUT Perspective," Sustainability, MDPI, vol. 14(9), pages 1-24, April.
    • Handle: RePEc:gam:jsusta:v:14:y:2022:i:9:p:5370-:d:805475
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/14/9/5370/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/14/9/5370/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Ajzen, Icek, 1991. "The theory of planned behavior," Organizational Behavior and Human Decision Processes, Elsevier, vol. 50(2), pages 179-211, December.
    2. Nripendra P. Rana & Yogesh K. Dwivedi & Michael D. Williams, 2015. "A meta-analysis of existing research on citizen adoption of e-government," Information Systems Frontiers, Springer, vol. 17(3), pages 547-563, June.
    3. Edward Curry & Brian Donnellan, 2012. "Understanding the Maturity of Sustainable ICT," Springer Books, in: Jan vom Brocke & Stefan Seidel & Jan Recker (ed.), Green Business Process Management, edition 127, pages 203-216, Springer.
    4. Isaac Kofi Mensah & Jianing Mi, 2018. "Exploring the Impact of Demographic Factors on E-Government Services Adoption," Information Resources Management Journal (IRMJ), IGI Global, vol. 31(3), pages 1-16, July.
    5. Nripendra P. Rana & Yogesh K. Dwivedi & Michael D. Williams & Vishanth Weerakkody, 2015. "Investigating success of an e-government initiative: Validation of an integrated IS success model," Information Systems Frontiers, Springer, vol. 17(1), pages 127-142, February.
    6. Anthony Onwuegbuzie & Nancy Leech, 2005. "Taking the “Q” Out of Research: Teaching Research Methodology Courses Without the Divide Between Quantitative and Qualitative Paradigms," Quality & Quantity: International Journal of Methodology, Springer, vol. 39(3), pages 267-295, June.
    7. Isaac Kofi Mensah, 2020. "The Impact of Political Trust on E-Government Services Adoption," International Journal of Technology Diffusion (IJTD), IGI Global, vol. 11(4), pages 27-47, October.
    8. Timothy Cronan & Sulaiman Al-Rafee, 2008. "Factors that Influence the Intention to Pirate Software and Media," Journal of Business Ethics, Springer, vol. 78(4), pages 527-545, April.
    9. Hamed Taherdoost, 2016. "Validity and Reliability of the Research Instrument; How to Test the Validation of a Questionnaire/Survey in a Research," Post-Print hal-02546799, HAL.
    10. Pusp Raj Joshi & Shareeful Islam, 2018. "E-Government Maturity Model for Sustainable E-Government Services from the Perspective of Developing Countries," Sustainability, MDPI, vol. 10(6), pages 1-28, June.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Yi-Chang Chen & Chao-Chung Ho & Shih-Ming Kuo, 2022. "Service Quality of and User Satisfaction with Non-State-Owned Academic Libraries in China: Integrating the Fuzzy Delphi Method with the Kano Approach," Sustainability, MDPI, vol. 14(14), pages 1-20, July.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Yogesh K. Dwivedi & Nripendra P. Rana & Anand Jeyaraj & Marc Clement & Michael D. Williams, 2019. "Re-examining the Unified Theory of Acceptance and Use of Technology (UTAUT): Towards a Revised Theoretical Model," Information Systems Frontiers, Springer, vol. 21(3), pages 719-734, June.
    2. Elvira Ismagilova & Emma L. Slade & Nripendra P. Rana & Yogesh K. Dwivedi, 2020. "The Effect of Electronic Word of Mouth Communications on Intention to Buy: A Meta-Analysis," Information Systems Frontiers, Springer, vol. 22(5), pages 1203-1226, October.
    3. Wiwied Virgiyanti* & Siti Sarah Azidin & Muhammad Asim Tufail & Azizah Ahmad, 2018. "Evaluating the Behavioral Intention to Use E-Government Services from Malaysian’s Perspective in Kedah State of Malaysia," The Journal of Social Sciences Research, Academic Research Publishing Group, pages 832-838:6.
    4. Liza Rybina, 2011. "Music Piracy in Transitional Post-Soviet Economies: Ethics, Legislation, and Expertise," Eurasian Business Review, Springer;Eurasia Business and Economics Society, vol. 1(1), pages 3-17, June.
    5. Kuttimani Tamilmani & Nripendra P. Rana & Robin Nunkoo & Vishnupriya Raghavan & Yogesh K. Dwivedi, 2022. "Indian Travellers’ Adoption of Airbnb Platform," Information Systems Frontiers, Springer, vol. 24(1), pages 77-96, February.
    6. Faulkner, Nicholas & Jorgensen, Bradley & Borg, Kim, 2017. "What encourages citizens to use e-government? A rapid review and comprehensive model," OSF Preprints e58bg, Center for Open Science.
    7. Kuttimani Tamilmani & Nripendra P. Rana & Yogesh K. Dwivedi, 2021. "Consumer Acceptance and Use of Information Technology: A Meta-Analytic Evaluation of UTAUT2," Information Systems Frontiers, Springer, vol. 23(4), pages 987-1005, August.
    8. Rúben Meireles & Pedro Campos, 2016. "Digital Piracy: Factors That Influence The Intention To Pirate – A Structural Equation Model Approach," FEP Working Papers 573, Universidade do Porto, Faculdade de Economia do Porto.
    9. Abdullah Mohammed Baabdullah, 2020. "Factors Influencing Adoption of Mobile Social Network Games (M-SNGs): The Role of Awareness," Information Systems Frontiers, Springer, vol. 22(2), pages 411-427, April.
    10. Timothy Paul Cronan & Jeffrey K. Mullins & David E. Douglas, 2018. "Further Understanding Factors that Explain Freshman Business Students’ Academic Integrity Intention and Behavior: Plagiarism and Sharing Homework," Journal of Business Ethics, Springer, vol. 147(1), pages 197-220, January.
    11. Simon, Françoise, 2016. "Consumer adoption of No Junk Mail stickers: An extended planned behavior model assessing the respective role of store flyer attachment and perceived intrusiveness," Journal of Retailing and Consumer Services, Elsevier, vol. 29(C), pages 12-21.
    12. Ku-Yuan Lee & Li-Chi Lan & Jiun-Hao Wang & Chen-Ling Fang & Kun-Sun Shiao, 2014. "How to Reduce the Latent Social Risk of Disease: The Determinants of Vaccination against Rabies in Taiwan," IJERPH, MDPI, vol. 11(6), pages 1-17, June.
    13. Xiuyuan Gong & Matthew K. O. Lee & Zhiying Liu & Xiabing Zheng, 2020. "Examining the Role of Tie Strength in Users’ Continuance Intention of Second-Generation Mobile Instant Messaging Services," Information Systems Frontiers, Springer, vol. 22(1), pages 149-170, February.
    14. Chia-chen Wang & Chin-ta Chen & Shu-chen Yang & Cheng-kiang Farn, 2009. "Pirate or Buy? The Moderating Effect of Idolatry," Journal of Business Ethics, Springer, vol. 90(1), pages 81-93, November.
    15. Hassan Aleassa & John Pearson & Scott McClurg, 2011. "Investigating Software Piracy in Jordan: An Extension of the Theory of Reasoned Action," Journal of Business Ethics, Springer, vol. 98(4), pages 663-676, February.
    16. Ciprian-Marcel Pop & Andreea–Ioana Romonti-Maniu & Monica-Maria Zaharie, 2017. "Opportunistic Consumer Behaviour in the Context of Digital Piracy," MIC 2017: Managing the Global Economy; Proceedings of the Joint International Conference, Monastier di Treviso, Italy, 24–27 May 2017,, University of Primorska Press.
    17. Amanda Chu & Patrick Chau & Mike So, 2015. "Explaining the Misuse of Information Systems Resources in the Workplace: A Dual-Process Approach," Journal of Business Ethics, Springer, vol. 131(1), pages 209-225, September.
    18. Stephen Jackson & Meng Seng Wong, 2017. "A cultural theory analysis of e-government: Insights from a local government council in Malaysia," Information Systems Frontiers, Springer, vol. 19(6), pages 1391-1405, December.
    19. Hayati Ibrahim & Manohar Mariapan & Evelyn Lim Ai Lin & Sheena Bidin, 2021. "Wildlife Conservation through Economically Responsible Ecotourist: The Mediator Roles of Attitude between Anticipated Emotion and Intention to Stay in Local Homestays," Sustainability, MDPI, vol. 13(16), pages 1-16, August.
    20. Cheolho Yoon, 2011. "Theory of Planned Behavior and Ethics Theory in Digital Piracy: An Integrated Model," Journal of Business Ethics, Springer, vol. 100(3), pages 405-417, May.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:14:y:2022:i:9:p:5370-:d:805475. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.