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Exploring the Relationship between Abusive Management, Self-Efficacy and Organizational Performance in the Context of Human–Machine Interaction Technology and Artificial Intelligence with the Effect of Ergonomics

Author

Listed:
  • Shanyu Lin

    (Fuzhou University of International Studies and Trade, Fuzhou 350202, China)

  • Esra Sipahi Döngül

    (Department of Social Work, Faculty of Health Sciences, Aksaray University, Aksaray 68000, Turkey)

  • Serdar Vural Uygun

    (Faculty of Economics and Administrative Sciences, Nevşehir HBV University, Nevşehir 50300, Turkey)

  • Mutlu Başaran Öztürk

    (Faculty of Economics and Administrative Sciences, Nigde Ömer Halisdemir University, Nigde 51240, Turkey)

  • Dinh Tran Ngoc Huy

    (MBA, Banking University of Ho Chi Minh City, Ho Chi Minh 700000, Vietnam
    International University of Japan, Niigata 949-7277, Japan)

  • Pham Van Tuan

    (Faculty of Marketing, National Economics University (NEU), Hanoi 11616, Vietnam)

Abstract

(1) Background: Our study aims to explore the impact of abusive management and self-efficacy on corporate performance in the context of artificial intelligence-based human–machine interaction technology in enterprise performance evaluation. (2) Methods: Surveys were distributed to 578 participants in selected international companies in Turkey, Taiwan, Japan, and China. To reduce uncertainty and errors, the surveys were rigorously evaluated and did not show a normal distribution, as it was determined that 85 participants did not consciously fill out the questionnaires, and the questionnaires from the remaining 493 participants were used. By using the evaluation model of employee satisfaction based on a back propagation (BP) neural network, we explored the manifestation and impact of abusive management and self-efficacy. Using the listed real estate businesses as an example, we proposed a deep learning BP neural network-based employee job satisfaction evaluation model and a human–machine technology-based employee performance evaluation system under situational perception, according to the design requirements of human–machine interaction. (3) Results: The results show that the human–machine interface can log in according to the correct verbal instructions of the employees. In terms of age and education level variables, employees’ perceptions of leaders’ abusive management and self-efficacy are significantly different from their job performances, respectively ( p < 0.01). (4) Conclusions: artificial intelligence (AI)-based human–machine interaction technology, malicious management, and self-efficacy directly affect enterprise performance and employee satisfaction.

Suggested Citation

  • Shanyu Lin & Esra Sipahi Döngül & Serdar Vural Uygun & Mutlu Başaran Öztürk & Dinh Tran Ngoc Huy & Pham Van Tuan, 2022. "Exploring the Relationship between Abusive Management, Self-Efficacy and Organizational Performance in the Context of Human–Machine Interaction Technology and Artificial Intelligence with the Effect o," Sustainability, MDPI, vol. 14(4), pages 1-22, February.
  • Handle: RePEc:gam:jsusta:v:14:y:2022:i:4:p:1949-:d:745013
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    References listed on IDEAS

    as
    1. Jarrahi, Mohammad Hossein, 2018. "Artificial intelligence and the future of work: Human-AI symbiosis in organizational decision making," Business Horizons, Elsevier, vol. 61(4), pages 577-586.
    2. Rajagopal, 2014. "The Human Factors," Palgrave Macmillan Books, in: Architecting Enterprise, chapter 9, pages 225-249, Palgrave Macmillan.
    3. Guido Alessandri & Laura Borgogni & Wilmar Schaufeli & Gian Caprara & Chiara Consiglio, 2015. "Erratum to: From Positive Orientation to Job Performance: The Role of Work Engagement and Self-efficacy Beliefs," Journal of Happiness Studies, Springer, vol. 16(3), pages 811-811, June.
    4. Guido Alessandri & Laura Borgogni & Wilmar Schaufeli & Gian Caprara & Chiara Consiglio, 2015. "From Positive Orientation to Job performance: The Role of Work Engagement and Self-efficacy Beliefs," Journal of Happiness Studies, Springer, vol. 16(3), pages 767-788, June.
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