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The Influence of CSR Practices on Lebanese Banking Performance: The Mediating Effects of Customers’ Expectations

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  • Zeina Hassanein

    (Department of Business Administration, Cyprus International University, Via Mersin 10, Nicosia 99010, Turkey)

  • Mehmet Yeşiltaş

    (Business Administration, Faculty of Economics and Administrative Sciences, Cyprus International University, Via Mersin 10, Nicosia 99010, Turkey)

Abstract

Corporate social responsibility (CSR) issues in developing markets have acquired a lot of attention. Organisations around the globe apply a diversified set of technologies to approaching customer expectations through banking performance. This study examines the impact of CSR on Lebanese banking performance. Primary data from questionnaires were used. A total of 1000 observations were collected using a 5-point Likert scale method adopted to formulate the items. The questionnaire was tested to assess its trustworthiness regarding data collection. Partial least square structural equation modelling (PLS-SEM) was used to test the hypothesis. The overall results demonstrated the significance of CSR in terms of meeting customers’ expectations and maintaining banking performance. All CSR dimensions demonstrated a positive impact on customer expectations and Lebanese banking performance. Moreover, customer expectations proved to be a mediator between CSR and banking performance, although there was partial mediation between CSR and banking performance.

Suggested Citation

  • Zeina Hassanein & Mehmet Yeşiltaş, 2021. "The Influence of CSR Practices on Lebanese Banking Performance: The Mediating Effects of Customers’ Expectations," Sustainability, MDPI, vol. 14(1), pages 1-20, December.
    • Handle: RePEc:gam:jsusta:v:14:y:2021:i:1:p:268-:d:712296
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    References listed on IDEAS

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    3. Waris Ali & Jedrzej George Frynas & Zeeshan Mahmood, 2017. "Determinants of Corporate Social Responsibility (CSR) Disclosure in Developed and Developing Countries: A Literature Review," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 24(4), pages 273-294, July.
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