IDEAS home Printed from https://ideas.repec.org/a/gam/jmathe/v12y2024i13p2052-d1426515.html
   My bibliography  Save this article

A Model for Developing a Mobile Payment Service Framework

Author

Listed:
  • Amy H. I. Lee

    (Department of Industrial Management, Chung Hua University, Hsinchu 300, Taiwan)

  • He-Yau Kang

    (Department of Industrial Engineering and Management, National Chin-Yi University of Technology, Taichung 411, Taiwan)

Abstract

The rise of wireless communication has spurred the global adoption of mobile payment services, a trend that is significantly reducing the use of cash. This shift, driven by new technologies and lifestyle changes, not only presents opportunities for businesses but also enhances consumers’ daily activities. Consumers’ and businesses’ willingness to adopt mobile payment services has increased due to factors such as easier access to new technologies, convenience, changing lifestyle choices, and economic conditions. Despite challenges such as limited access to technology, security concerns, and high transaction fees, the potential benefits of mobile payment services are promising. Therefore, this research aims to construct a suitable model for developing a mobile payment service framework that both consumers and businesses are willing to adopt. The proposed model integrates the Delphi method, interpretive structural modeling (ISM), quality function deployment (QFD), an analytic network process (ANP), and fuzzy set theory. To demonstrate the practical application of the model, a case study of developing a mobile payment service framework is presented, showcasing how the model can be used to address real-world challenges and enhance the adoption of mobile payment services. The case study results show that ease of use, system and service quality, and reliability are the most important customer requirements, and encryption, edge computing, authentication, and interoperability are the most important engineering characteristics.

Suggested Citation

  • Amy H. I. Lee & He-Yau Kang, 2024. "A Model for Developing a Mobile Payment Service Framework," Mathematics, MDPI, vol. 12(13), pages 1-25, June.
  • Handle: RePEc:gam:jmathe:v:12:y:2024:i:13:p:2052-:d:1426515
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2227-7390/12/13/2052/pdf
    Download Restriction: no

    File URL: https://www.mdpi.com/2227-7390/12/13/2052/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. de Luna, Iviane Ramos & Liébana-Cabanillas, Francisco & Sánchez-Fernández, Juan & Muñoz-Leiva, Francisco, 2019. "Mobile payment is not all the same: The adoption of mobile payment systems depending on the technology applied," Technological Forecasting and Social Change, Elsevier, vol. 146(C), pages 931-944.
    2. Liébana-Cabanillas, Francisco & Japutra, Arnold & Molinillo, Sebastián & Singh, Nidhi & Sinha, Neena, 2020. "Assessment of mobile technology use in the emerging market: Analyzing intention to use m-payment services in India," Telecommunications Policy, Elsevier, vol. 44(9).
    3. Chun-Yu Lin & Amy H.I. Lee & He-Yau Kang, 2015. "An integrated new product development framework – an application on green and low-carbon products," International Journal of Systems Science, Taylor & Francis Journals, vol. 46(4), pages 733-753, March.
    4. Hsiao, Tzy-yih, 2006. "Establish standards of standard costing with the application of convergent gray zone test," European Journal of Operational Research, Elsevier, vol. 168(2), pages 593-611, January.
    5. Hsieh, Pi-Jung, 2021. "Understanding medical consumers’ intentions to switch from cash payment to medical mobile payment: A perspective of technology migration," Technological Forecasting and Social Change, Elsevier, vol. 173(C).
    6. Wang, Ying & Yeo, Gi-Tae & Ng, Adolf K.Y., 2014. "Choosing optimal bunkering ports for liner shipping companies: A hybrid Fuzzy-Delphi–TOPSIS approach," Transport Policy, Elsevier, vol. 35(C), pages 358-365.
    7. Qingyu Zhang & Salman Khan & Mei Cao & Safeer Ullah Khan, 2023. "Factors Determining Consumer Acceptance of NFC Mobile Payment: An Extended Mobile Technology Acceptance Model," Sustainability, MDPI, vol. 15(4), pages 1-18, February.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Zarco, Carmen & Giráldez-Cru, Jesús & Cordón, Oscar & Liébana-Cabanillas, Francisco, 2024. "A comprehensive view of biometric payment in retailing: A complete study from user to expert," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
    2. Shih-Yi Yu & Der Chao Chen, 2022. "Consumers’ Switching from Cash to Mobile Payment under the Fear of COVID-19 in Taiwan," Sustainability, MDPI, vol. 14(14), pages 1-13, July.
    3. Hamzah, Muhammad Iskandar & Ramli, Faten Aisyah Ahmad & Shaw, Norman, 2023. "The moderating influence of brand image on consumers' adoption of QR-code e-wallets," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
    4. Zhang, Qi & Ariffin, Shaizatulaqma Kamalul & Richardson, Christopher & Wang, Yuling, 2023. "Influencing factors of customer loyalty in mobile payment: A consumption value perspective and the role of alternative attractiveness," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
    5. Muhammad Ali & Syed Ali Raza & Faiza Hakim & Chin-Hong Puah & Lee Yen Chaw, 2024. "An integrated framework for mobile payment in Pakistan: drivers, barriers, and facilitators of usage behavior," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 29(2), pages 257-275, June.
    6. Christoph Markmann & Alexander Spickermann & Heiko A. von der Gracht & Alexander Brem, 2021. "Improving the question formulation in Delphi‐like surveys: Analysis of the effects of abstract language and amount of information on response behavior," Futures & Foresight Science, John Wiley & Sons, vol. 3(1), March.
    7. Muhammad Iskandar Hamzah, 2024. "Fear of COVID-19 disease and QR-based mobile payment adoption: a protection motivation perspective," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 29(3), pages 946-963, September.
    8. Shin-Liang Chan & Wann-Ming Wey & Pin-Huai Chang, 2014. "Establishing Disaster Resilience Indicators for Tan-sui River Basin in Taiwan," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 115(1), pages 387-418, January.
    9. Eisuke Watanabe & Ryuichi Shibasaki, 2023. "Extraction of Bunkering Services from Automatic Identification System Data and Their International Comparisons," Sustainability, MDPI, vol. 15(24), pages 1-19, December.
    10. Asadabadi, Mehdi Rajabi, 2017. "A customer based supplier selection process that combines quality function deployment, the analytic network process and a Markov chain," European Journal of Operational Research, Elsevier, vol. 263(3), pages 1049-1062.
    11. Singh, Nidhi & Sinha, Neena, 2020. "How perceived trust mediates merchant's intention to use a mobile wallet technology," Journal of Retailing and Consumer Services, Elsevier, vol. 52(C).
    12. Mulder, J. & Dekker, R., 2016. "Optimization in container liner shipping," Econometric Institute Research Papers EI2016-05, Erasmus University Rotterdam, Erasmus School of Economics (ESE), Econometric Institute.
    13. Chia-chi Sun & Shih-chi Chang, 2021. "An Examination of the Catalyst for Tapping into Mobile Financial Services in the Post-COVID-19 World," Mathematics, MDPI, vol. 9(16), pages 1-19, August.
    14. Wei-Ming Wang & Hsiao-Han Peng, 2020. "A Fuzzy Multi-Criteria Evaluation Framework for Urban Sustainable Development," Mathematics, MDPI, vol. 8(3), pages 1-22, March.
    15. Amy H. I. Lee & He-Yau Kang, 2019. "A Multi-Criteria Decision-Making Model for Evaluating Senior Daycare Center Locations," IJERPH, MDPI, vol. 16(24), pages 1-21, December.
    16. Tsai, Pei-Hsuan & Tang, Jia-Wei, 2023. "Consumers' switching intention towards E-commerce platforms’ store-to-store pickup services: The application of the extended PPM model," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
    17. Wen-Way Yu & Chin-Yi Fang, 2023. "The Role of Near-Field Communication Mobile Payments in Sustainable Restaurant Operations: A Restaurateur’s Perspective," Sustainability, MDPI, vol. 15(16), pages 1-18, August.
    18. Deevela, Niranjan Rao & Singh, Bhim & Kandpal, Tara C., 2023. "Optimization and economic analysis of solar PV based hybrid system for powering Base Transceiver Stations in India," Energy, Elsevier, vol. 283(C).
    19. Hong-Lei Mu & Young-Chan Lee, 2021. "How Inclusive Digital Financial Services Impact User Behavior: A Case of Proximity Mobile Payment in Korea," Sustainability, MDPI, vol. 13(17), pages 1-23, August.
    20. Raimonds Aronietis & Christa Sys & Edwin van Hassel & Thierry Vanelslander, 2017. "Investigating the bunkering choice determinants: the case of the port of Antwerp," Journal of Shipping and Trade, Springer, vol. 2(1), pages 1-13, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jmathe:v:12:y:2024:i:13:p:2052-:d:1426515. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.