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The Impact of Technological Innovations on Digital Supply Chain Management: The Mediating Role of Artificial Intelligence: An Empirical Study

Author

Listed:
  • Ali F. Dalain

    (College of Business, University of Jeddah, Jeddah 21432, Saudi Arabia)

  • Mohammad Alnadi

    (Department of Business Administration, Faculty of Business, Philadelphia University, Amman 19392, Jordan)

  • Mahmoud Izzat Allahham

    (College of Business Administration, Luminus Technical College University, P.O. Box 183334, Amman 11118, Jordan)

  • Mohammad Ali Yamin

    (College of Business, University of Jeddah, Jeddah 21432, Saudi Arabia)

Abstract

Background : This study examines the impact of technological innovations on digital supply chain management, with a focus on the mediating role of artificial intelligence. With global supply chains increasingly relying on digital platforms, the integration of advanced technologies has become essential for achieving efficiency and competitiveness. Methods : The research employs a mixed-methods approach, combining survey data and expert interviews with professionals from Jordan’s industrial sector. It investigates how emerging digital innovations influence supply chain performance and examines the extent to which artificial intelligence contributes to automation, predictive analytics, and data-driven decision-making. Results : The findings reveal that artificial intelligence plays a pivotal role in enhancing the effectiveness of technological innovations within digital supply chain systems. Specifically, AI improves adaptability to market fluctuations, increases operational efficiency, and strengthens strategic flexibility. These outcomes suggest that organizations adopting AI-enabled innovations are better equipped to respond to uncertainty and achieve superior supply chain performance. Conclusions : The study concludes that technological innovations significantly advance digital supply chain management when supported by artificial intelligence as a mediating factor. The integration of AI not only magnifies the value of digital innovations but also enables sustainable performance improvements and reinforces competitiveness in dynamic industrial environments.

Suggested Citation

  • Ali F. Dalain & Mohammad Alnadi & Mahmoud Izzat Allahham & Mohammad Ali Yamin, 2025. "The Impact of Technological Innovations on Digital Supply Chain Management: The Mediating Role of Artificial Intelligence: An Empirical Study," Logistics, MDPI, vol. 9(4), pages 1-17, September.
    • Handle: RePEc:gam:jlogis:v:9:y:2025:i:4:p:138-:d:1759511
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    References listed on IDEAS

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    3. Ahmad Ali Atieh Ali & Abdel-Aziz Ahmad Sharabati & Mahmoud Allahham & Ahmad Yacoub Nasereddin, 2024. "The Relationship between Supply Chain Resilience and Digital Supply Chain and the Impact on Sustainability: Supply Chain Dynamism as a Moderator," Sustainability, MDPI, vol. 16(7), pages 1-20, April.
    4. Shafiq Ur Rehman & Mustafa Al-Shaikh & Patrick Bernard Washington & Ernesto Lee & Ziheng Song & Ibrahim A. Abu-AlSondos & Maha Shehadeh & Mahmoud Allahham, 2023. "FinTech Adoption in SMEs and Bank Credit Supplies: A Study on Manufacturing SMEs," Economies, MDPI, vol. 11(8), pages 1-15, August.
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