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Smart Mobile Application for Short-Haul Cargo Transportation

Author

Listed:
  • Ahmed Azab

    (Graduate School of Information Science and Technology, Osaka University, Yamadaoka, Osaka 565-0871, Japan)

  • Jaehyun Park

    (Faculty of Design and Architecture, Kyoto Institute of Technology, Matsugasaki Hashikamicho, Sakyo Ward, Kyoto 606-8585, Japan)

  • Noha A. Mostafa

    (Mechanical Engineering Department, The British University in Egypt, Cairo 11837, Egypt
    Industrial Engineering Department, Zagazig University, Sharkia 44519, Egypt)

Abstract

Smart service systems have been dealing with various wicked social and cultural problems by providing diverse solutions for society. Cargo transportation is one of the most challenging issues in logistics; in this paper, we explore multiple stakeholders’ information environments surrounding containerized cargo transportation by a design thinking approach. Throughout the analysis, the latent problems are summarized in the following two manners: (1) miscommunication with inefficient information flow among multiple stakeholders; and (2) a lack of resource management coordination among service providers. With these two identified problems, the objective of this work is to develop a prototype information and communication technology-based service application for both trucking companies and customers. This work makes two contributions. First, it methodologically proposes a customer-centered design approach for logistics management by adopting a design thinking approach. Second, it suggests a practical ICT-based solution for the mentioned problems.

Suggested Citation

  • Ahmed Azab & Jaehyun Park & Noha A. Mostafa, 2021. "Smart Mobile Application for Short-Haul Cargo Transportation," Logistics, MDPI, vol. 5(2), pages 1-14, June.
    • Handle: RePEc:gam:jlogis:v:5:y:2021:i:2:p:36-:d:570674
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    References listed on IDEAS

    as
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