Driving Financial Inclusion in Indonesia with Innovative Credit Scoring

Innovative Credit Scoring (ICS) holds promise for reshaping financial inclusion in Indonesia, offering a potent alternative to conventional credit assessments that often exclude underserved populations. By leveraging alternative data—from telco records to e-commerce and social media footprints—and AI/ML technologies, ICS can deliver more accurate, inclusive, and responsive credit evaluations. However, its potential is constrained by structural inefficiencies and weak regulatory frameworks. This study employs a qualitative, exploratory design based on eight focus group discussions with 36 stakeholders, including regulators, financial institutions, data providers, and academics. Thematic analysis reveals three core barriers: fragmented regulation, limited data interoperability, and algorithmic opacity. To address these challenges, the paper recommends four policy priorities: (1) enforce and expand POJK 29/2024; (2) establish interoperable, integrated MSME data systems; (3) mandate algorithm audits to reduce bias and opacity; and (4) invest in digital infrastructure to close regional access gaps. Without these systemic shifts, ICS may fall short of its inclusive promise.