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Field-Testing and Refinement of the Organisational Health Literacy Responsiveness Self-Assessment (Org-HLR) Tool and Process

Author

Listed:
  • Anita Trezona

    (Faculty of Health, Deakin University, Burwood, VIC 3125, Australia)

  • Sarity Dodson

    (Faculty of Health, Deakin University, Burwood, VIC 3125, Australia
    The Fred Hollows Foundation, Carlton, VIC 3053, Australia)

  • Emma Fitzsimon

    (Inner North West Primary Care Partnership, Brunswick, VIC 3056, Australia)

  • Anthony D. LaMontagne

    (Faculty of Health, Deakin University, Burwood, VIC 3125, Australia)

  • Richard H. Osborne

    (Centre for Global Health and Equity, Faculty of Health, Arts and Design, Swinburne University of Technology, Hawthorn, VIC 3122, Australia)

Abstract

Health literacy refers to the skills and knowledge that influence a person’s ability to access, understand and use information to make health-related decisions, which are influenced by the complexity of their health needs and the demands health services place on them. The aim of this study was to field-test the Organisational Health Literacy Responsiveness (Org-HLR) tool and process to determine their utility in assessing health literacy responsiveness and for supporting organisations to plan health literacy-related improvement activities. Four organisations in Victoria, Australia, field-tested the Org-HLR tool. Data were collected through direct observation, participant feedback, and focus groups. Forty-three individuals participated in field-testing activities, and 20 took part in focus group meetings. Themes relating to the applicability and utility of the Org-HLR self-assessment tool and process were identified. Field-testing resulted in a number of refinements to the tool and process. Twenty-eight indicators were removed, 29 were rephrased to improve their clarity, and four new indicators were added. The revised Org-HLR self-assessment tool contains six dimensions, 22 sub-dimensions and 110 performance indicators. The Org-HLR tool and process were perceived as useful for assessing health literacy responsiveness, prioritising improvement activities, and establishing a benchmark for monitoring and evaluation of improvements over time. Testing generated an improved Org-HLR tool and assessment process that are likely to have utility across a broad range of health and social service sector organisations.

Suggested Citation

  • Anita Trezona & Sarity Dodson & Emma Fitzsimon & Anthony D. LaMontagne & Richard H. Osborne, 2020. "Field-Testing and Refinement of the Organisational Health Literacy Responsiveness Self-Assessment (Org-HLR) Tool and Process," IJERPH, MDPI, vol. 17(3), pages 1-13, February.
    • Handle: RePEc:gam:jijerp:v:17:y:2020:i:3:p:1000-:d:316786
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    References listed on IDEAS

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    1. Ritchie, L. & Dale, B. G., 2000. "Self-assessment using the business excellence model: A study of practice and process," International Journal of Production Economics, Elsevier, vol. 66(3), pages 241-254, July.
    2. Ford, Matthew W. & Evans, James R., 2002. "Models for organizational self-assessment," Business Horizons, Elsevier, vol. 45(6), pages 25-32.
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    Cited by:

    1. Tetine Sentell & Sandra Vamos & Orkan Okan, 2020. "Interdisciplinary Perspectives on Health Literacy Research Around the World: More Important Than Ever in a Time of COVID-19," IJERPH, MDPI, vol. 17(9), pages 1-13, April.
    2. Marise S. Kaper & Jane Sixsmith & Sijmen A. Reijneveld & Andrea F. de Winter, 2021. "Outcomes and Critical Factors for Successful Implementation of Organizational Health Literacy Interventions: A Scoping Review," IJERPH, MDPI, vol. 18(22), pages 1-21, November.

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