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Including the Excluded: Sense-Making and Job Crafting as Drivers of Dialogical Change Management in Italian Universities for Refugees’ Inclusion

Author

Listed:
  • Federico Ceschel

    (Department of Business Economics, University of Rome Tre, 00176 Rome, Italy)

  • Plinio Limata

    (Department of Business Economics, University of Rome Tre, 00176 Rome, Italy)

  • Lucia Marchegiani

    (Department of Business Economics, University of Rome Tre, 00176 Rome, Italy)

Abstract

Higher Education Institutions (HEIs) are increasingly called to substantiate their impact on society in terms of inclusivity and social sustainability, as prioritized in the pursuit of the “Third Mission” (TM). Today, HEIs are confronted with the demand to ensure refugees’ inclusivity. However, how administrative and teaching staff enact such change within the organization to match the TM goals is under-investigated. This study explores the adoption of the European Qualification Passport for Refugees (EQPR) as an instrument for universities to pursue the TM in Italy. By adopting a theoretical sense-making approach, we find that the individual role of the staff in fostering organizational change depends on the adopted “emergent” approach to change and on internal factors, such as individual perceptions and experiences. This study contributes to the literature by showing contradictory aspects of the HEIs’ pursuit of the TM. It sheds light on the interplay between different dimensions and grounded processes of sense-making.

Suggested Citation

  • Federico Ceschel & Plinio Limata & Lucia Marchegiani, 2023. "Including the Excluded: Sense-Making and Job Crafting as Drivers of Dialogical Change Management in Italian Universities for Refugees’ Inclusion," Administrative Sciences, MDPI, vol. 13(6), pages 1-22, May.
    • Handle: RePEc:gam:jadmsc:v:13:y:2023:i:6:p:143-:d:1158600
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    References listed on IDEAS

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    1. Oldham, Greg R. & Fried, Yitzhak, 2016. "Job design research and theory: Past, present and future," Organizational Behavior and Human Decision Processes, Elsevier, vol. 136(C), pages 20-35.
    2. Maria Abreu & Pelin Demirel & Vadim Grinevich & Mine Karataş-Özkan, 2016. "Entrepreneurial practices in research-intensive and teaching-led universities," Small Business Economics, Springer, vol. 47(3), pages 695-717, October.
    3. Michela Loi & Maria Chiara Di Guardo, 2015. "The third mission of universities: An investigation of the espoused values," Science and Public Policy, Oxford University Press, vol. 42(6), pages 855-870.
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