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The Effect of Strategic Planning on Service Quality in the Higher Education Sector

Author

Listed:
  • Alauldin Salih Ammar Taroum

    (QRA Business School, University of Geomatika Malaysia, Malaysia)

  • Khairi Ahmed R. Masaud

    (IQRA Business School, University of Geomatika Malaysia, Malaysia)

Abstract

Universities, in general, and in developing countries in particular, have faced significant challenges in recent years due to rapid global changes and developments in the business environment. High-efficiency and high-quality universities are now the ones capable of facing these challenges, competing, and staying in the market. To confront these challenges, strategic planning is essential for universities to continue providing high-quality educational services. Therefore, this study aimed to test the impact of strategic planning on service quality in the higher education context in Libya. Data was obtained through a survey of 360 employees at Sabratha University in Libya. The results showed a positive impact of strategic planning on quality service in higher education. The study included some limitations and directions for future research.

Suggested Citation

Handle: RePEc:epw:develo:v:4:y:2024:i:2:id:15358
DOI: 10.24018/ejdevelop.2024.4.2.358
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