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Promoting frontline employees' quality of life: Leisure benefit systems and work-to-leisure conflicts

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  • Lin, Jo-Hui
  • Wong, Jehn-Yih
  • Ho, Ching-hua

Abstract

This study explores how leisure benefit systems affect frontline employees' quality of life while they encounter work-to-leisure conflicts. This study uses leisure benefit system satisfaction as a moderator between work-to-leisure conflict and quality of life, based on a conceptual framework and a cross-industry survey of 587 frontline hospitality employees in hotel/resort, tourist attraction, and airline industries. Results show that work-to-leisure conflict is negatively related to quality of life, leisure benefit system satisfaction is positively related to quality of life, and the direct effect of leisure benefit system satisfaction on leisure satisfaction is greater than it is on job satisfaction. When a frontline employee is highly satisfied with a leisure benefit system, leisure benefit system satisfaction is observed to exert a moderating effect between work-to-leisure conflict and quality of life. Results also show that a leisure benefit system is a coping resource for frontline employees' work-to-leisure conflict. This study discusses the implications of leisure benefit systems and work-leisure balancing strategies.

Suggested Citation

  • Lin, Jo-Hui & Wong, Jehn-Yih & Ho, Ching-hua, 2013. "Promoting frontline employees' quality of life: Leisure benefit systems and work-to-leisure conflicts," Tourism Management, Elsevier, vol. 36(C), pages 178-187.
    • Handle: RePEc:eee:touman:v:36:y:2013:i:c:p:178-187
    DOI: 10.1016/j.tourman.2012.12.009
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    1. Neal, Janet D. & Sirgy, M. Joseph & Uysal, Muzaffer, 1999. "The Role of Satisfaction with Leisure Travel/ Tourism Services and Experience in Satisfaction with Leisure Life and Overall Life," Journal of Business Research, Elsevier, vol. 44(3), pages 153-163, March.
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    1. Cheng, Tien-Ming & Chang, Shu-Yun & Chan, Yin-Yun, 2018. "I know you are suffering from burnout: The moderated mediation effects of "leisure benefits" and "leisure coping" on the burnout model of flight attendants," Journal of Air Transport Management, Elsevier, vol. 71(C), pages 119-129.
    2. Junyi Zhang, 2014. "Revisiting residential self-selection issues: A life-oriented approach," The Journal of Transport and Land Use, Center for Transportation Studies, University of Minnesota, vol. 7(3), pages 29-45.
    3. Feng Wang & Wendian Shi, 2024. "Moderating Work and Leisure: The Relationship between the Work-Leisure Interface and Satisfaction with Work-Leisure Balance," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 171(1), pages 111-132, January.
    4. Donate, Mario J. & González-Mohíno, Miguel & Paolo Appio, Francesco & Bernhard, Fabian, 2022. "Dealing with knowledge hiding to improve innovation capabilities in the hotel industry: The unconventional role of knowledge-oriented leadership," Journal of Business Research, Elsevier, vol. 144(C), pages 572-586.
    5. Feng Wang & Wendian Shi, 2022. "The effect of work-leisure conflict on front-line employees’ work engagement: A cross-level study from the emotional perspective," Asia Pacific Journal of Management, Springer, vol. 39(1), pages 225-247, March.
    6. Abderrahman Jahmane & Shoei Kadogami & Amira Nouri Belhadj, 2020. "Relation entre motivation et implication organisationnelle. Une étude dans le secteur de l'hôtellerie en France," Post-Print hal-02872473, HAL.
    7. Joe Baldwin & Claire Haven-Tang & Steve Gill & Nigel Morgan & Annette Pritchard, 2021. "Using the Perceptual Experience Laboratory (PEL) to simulate tourism environments for hedonic wellbeing," Information Technology & Tourism, Springer, vol. 23(1), pages 45-67, March.
    8. Liu, Jing & Hsu, Fu-Chieh & Bai, Yunkai & Mai, Huiwen, 2024. "A dual-benefit perspective of business travel," Annals of Tourism Research, Elsevier, vol. 109(C).
    9. Daniel Dorta-Afonso & Manuel González-de-la-Rosa & Francisco J. García-Rodríguez & Laura Romero-Domínguez, 2021. "Effects of High-Performance Work Systems (HPWS) on Hospitality Employees’ Outcomes through Their Organizational Commitment, Motivation, and Job Satisfaction," Sustainability, MDPI, vol. 13(6), pages 1-18, March.
    10. Ahmet Ekici & M. Joseph Sirgy & Dong-Jin Lee & Grace B. Yu & Michael Bosnjak, 2018. "The Effects of Shopping Well-Being and Shopping Ill-Being on Consumer Life Satisfaction," Applied Research in Quality of Life, Springer;International Society for Quality-of-Life Studies, vol. 13(2), pages 333-353, June.
    11. Deybbi Cuéllar-Molina & Antonia M. García-Cabrera & Ana M. Lucia-Casademunt, 2018. "Is the Institutional Environment a Challenge for the Well-Being of Female Managers in Europe? The Mediating Effect of Work–Life Balance and Role Clarity Practices in the Workplace," IJERPH, MDPI, vol. 15(9), pages 1-16, August.
    12. Sunwoo Park & Hyejin Yoon & Chulmo Koo & Won Seok Lee, 2021. "Role of the Leisure Attributes of Shared Bicycles in Promoting Leisure Benefits and Quality of Life," Sustainability, MDPI, vol. 13(2), pages 1-11, January.
    13. Wendian Shi & Feng Wang & Xiujun Li, 2021. "Depletion Effect of Work-Leisure Conflict: A Daily Diary Study," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 158(1), pages 297-317, November.
    14. Joe Baldwin & Claire Haven-Tang & Steve Gill & Nigel Morgan & Annette Pritchard, 0. "Using the Perceptual Experience Laboratory (PEL) to simulate tourism environments for hedonic wellbeing," Information Technology & Tourism, Springer, vol. 0, pages 1-23.
    15. Sérgio da Borralha & Saul Neves de Jesus & Patrícia Pinto & João Viseu, 2016. "Job Satisfaction In Hotel Employees: A Systematic Review Of The Literature," Journal of Tourism, Sustainability and Well-being, Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, vol. 4(1), pages 4-20.
    16. Elsetouhi, Ahmed M. & Hammad, Ahmed A. & Nagm, Abd-Elhakim A. & Elbaz, Ahmed Mohamed, 2018. "Perceived leader behavioral integrity and employee voice in SMEs travel agents: The mediating role of empowering leader behaviors," Tourism Management, Elsevier, vol. 65(C), pages 100-115.

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