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Working onboard – Job perception, organizational commitment and job satisfaction in the cruise sector

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  • Larsen, Svein
  • Marnburg, Einar
  • Øgaard, Torvald

Abstract

This paper focuses on the perceived work environment and its influence on organizational commitment and job satisfaction in the cruise sector. Two focus group interviews were conducted in addition to one survey among the crew in an upmarket cruise line. The focus groups elicited responses concerning crew experiences of working onboard. Based on this information, a questionnaire was constructed to measure job perceptions among crew members. The results indicate that all of the experience domains were related to job commitment and job satisfaction, but that the strongest effects were found to be perceived “Respect”, the “Social atmosphere”, and “Food and living quarters”.

Suggested Citation

  • Larsen, Svein & Marnburg, Einar & Øgaard, Torvald, 2012. "Working onboard – Job perception, organizational commitment and job satisfaction in the cruise sector," Tourism Management, Elsevier, vol. 33(3), pages 592-597.
    • Handle: RePEc:eee:touman:v:33:y:2012:i:3:p:592-597
    DOI: 10.1016/j.tourman.2011.06.014
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    References listed on IDEAS

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    1. Johnson, David, 2002. "Environmentally sustainable cruise tourism: a reality check," Marine Policy, Elsevier, vol. 26(4), pages 261-270, July.
    2. Andy Seidl & Fiorella Guiliano & Lawrence Pratt, 2007. "Cruising for Colones: Cruise Tourism Economics in Costa Rica," Tourism Economics, , vol. 13(1), pages 67-85, March.
    3. Brown, Steven P. & Lam, Son K., 2008. "A Meta-Analysis of Relationships Linking Employee Satisfaction to Customer Responses," Journal of Retailing, Elsevier, vol. 84(3), pages 243-255.
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    Cited by:

    1. Mader, Xana & Santos, Joana & Gonçalves, Gabriela, 2018. "Job Satisfaction In A Tourist Resort In Portugal," Journal of Tourism, Sustainability and Well-being, Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, vol. 6(3), pages 314-325.
    2. Pan, Frank C., 2015. "Practical application of importance-performance analysis in determining critical job satisfaction factors of a tourist hotel," Tourism Management, Elsevier, vol. 46(C), pages 84-91.
    3. Aleksandar Radic & Michael Lück & Antonio Ariza-Montes & Heesup Han, 2020. "Fear and Trembling of Cruise Ship Employees: Psychological Effects of the COVID-19 Pandemic," IJERPH, MDPI, vol. 17(18), pages 1-17, September.

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