IDEAS home Printed from https://ideas.repec.org/a/eee/teinso/v82y2025ics0160791x25001241.html
   My bibliography  Save this article

Assessing the role of human factor in digital transformation projects: A systematic literature review and research agenda

Author

Listed:
  • Lykourentzou, Maria Anna
  • Apostolopoulos, Nikolaos
  • Dabić, Marina
  • Liargovas, Panagiotis
  • Tekavčič, Metka

Abstract

Extensive research has been conducted on key corporate factors that have been impacted, and ultimately transformed, by digital transformation projects. These factors have been broadly analysed as distinct categories, the combination of which has led to a quad-factor model, which has already been introduced to applicators for the future successful delivery of digital transformation projects. Following a structured evaluation model of articles, this study presents a systematic literature review of 183 academic articles published between 2014 and 2023 to assess whether this quad-factor model provides a sufficiently robust framework for successful application of a digital transformation project, or whether the human factor needs to be introduced as the fifth independent factor supporting a project's results. Moreover, this study proposes a theoretical penta-factor model as a conceptual framework which presents human factor to have an equal contribution to the success of a digital transformation project. This will be helpful to future applicators in their efforts to design and deliver successful digital transformation projects with enhanced success and acceptance rates across the corporate ecosystem. Contributing to this highly relevant topic, the study summarises the ongoing trends in digital transformation projects and proposes promising avenues for future research.

Suggested Citation

  • Lykourentzou, Maria Anna & Apostolopoulos, Nikolaos & Dabić, Marina & Liargovas, Panagiotis & Tekavčič, Metka, 2025. "Assessing the role of human factor in digital transformation projects: A systematic literature review and research agenda," Technology in Society, Elsevier, vol. 82(C).
    • Handle: RePEc:eee:teinso:v:82:y:2025:i:c:s0160791x25001241
    DOI: 10.1016/j.techsoc.2025.102934
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0160791X25001241
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.techsoc.2025.102934?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:teinso:v:82:y:2025:i:c:s0160791x25001241. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/technology-in-society .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.