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An AHP-based multi-criteria model for assessment of the social sustainability of technology management process: A case study in banking industry

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  • Chavosh Nejad, Mohammad
  • Mansour, Saeed
  • Karamipour, Azita

Abstract

The abrupt development of technology has confronted different industries' managers with crucial decision points. The scope of their decisions' impact goes beyond their companies' borders. Sustainable assessment of technology investigates the economic, environmental, and social effects of technologies on firms and their environment. Nonetheless, the technology management process includes different steps (such as technology acquisition and exploitation) which need a comprehensive decision-making tool toward sustainable development targets. This paper aims to propose an integrated decision-making model to investigate the social sustainability of the technology management process. Considering three main steps of the technology management process (technology selection, technology acquisition, and technology exploitation), we constructed our model utilizing the Analytic Hierarchy Process (AHP) as one of the most popular decision-making tools. In order to evaluate the efficiency of the model, we implemented it for E-banking technologies in one of the oldest banks of Iran (Iran's AgriBank). The results indicated that internet banking, internal R&D, and internal exploitation are the best decision alternatives among the technology management process from the social sustainability perspective. The results were validated by calculating the Consistency Rate (CR) and performing scenario-based sensitivity analysis.

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  • Chavosh Nejad, Mohammad & Mansour, Saeed & Karamipour, Azita, 2021. "An AHP-based multi-criteria model for assessment of the social sustainability of technology management process: A case study in banking industry," Technology in Society, Elsevier, vol. 65(C).
    • Handle: RePEc:eee:teinso:v:65:y:2021:i:c:s0160791x21000774
    DOI: 10.1016/j.techsoc.2021.101602
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    2. Wilson, Christopher & van der Velden, Maja, 2022. "Sustainable AI: An integrated model to guide public sector decision-making," Technology in Society, Elsevier, vol. 68(C).
    3. Malek, Javed & Desai, Tushar N., 2022. "Investigating the role of sustainable manufacturing adoption in improving the organizational performance," Technology in Society, Elsevier, vol. 68(C).
    4. Ecer, Fatih & Pamucar, Dragan, 2022. "A novel LOPCOW‐DOBI multi‐criteria sustainability performance assessment methodology: An application in developing country banking sector," Omega, Elsevier, vol. 112(C).
    5. Liu, Liyi & Tu, Yan & Zhou, Xiaoyang, 2022. "How local outbreak of COVID-19 affect the risk of internet public opinion: A Chinese social media case study," Technology in Society, Elsevier, vol. 71(C).

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