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When is RFID right for your service?

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  • Ferrer, Geraldo
  • Dew, Nicholas
  • Apte, Uday

Abstract

Radio Frequency Identification (RFID) is a technology that is being applied increasingly to services. We study several different RFID applications in services to discover how this technology can be used to enhance various aspects of service delivery, and what costs and benefits arise from it. We use a well-known conceptual framework that has been used to explain the evolution of services to show how RFID generally impacts service operations in a variety of scenarios.

Suggested Citation

  • Ferrer, Geraldo & Dew, Nicholas & Apte, Uday, 2010. "When is RFID right for your service?," International Journal of Production Economics, Elsevier, vol. 124(2), pages 414-425, April.
    • Handle: RePEc:eee:proeco:v:124:y:2010:i:2:p:414-425
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    References listed on IDEAS

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    4. Yazici, Hulya Julie, 2014. "An exploratory analysis of hospital perspectives on real time information requirements and perceived benefits of RFID technology for future adoption," International Journal of Information Management, Elsevier, vol. 34(5), pages 603-621.
    5. Daniel A. Asamoah & Ramesh Sharda & Howard N. Rude & Derek Doran, 2018. "RFID-based information visibility for hospital operations: exploring its positive effects using discrete event simulation," Health Care Management Science, Springer, vol. 21(3), pages 305-316, September.
    6. Popescu Mihaela Cornelia, 2020. "The most innovative lean practices deployed in transportation and their effects on the financial and operational performance," Proceedings of the International Conference on Business Excellence, Sciendo, vol. 14(1), pages 159-169, July.
    7. Reyes, Pedro M. & Li, Suhong & Visich, John K., 2012. "Accessing antecedents and outcomes of RFID implementation in health care," International Journal of Production Economics, Elsevier, vol. 136(1), pages 137-150.
    8. Popescu Mihaela Cornelia, 2019. "Improving the lean logistic operations management in transportation by introducing the RFID system," Proceedings of the International Conference on Business Excellence, Sciendo, vol. 13(1), pages 1118-1129, May.
    9. Harris, Irina & Wang, Yingli & Wang, Haiyang, 2015. "ICT in multimodal transport and technological trends: Unleashing potential for the future," International Journal of Production Economics, Elsevier, vol. 159(C), pages 88-103.
    10. Dwivedi, Yogesh K. & Kapoor, Kawaljeet Kaur & Williams, Michael D. & Williams, Janet, 2013. "RFID systems in libraries: An empirical examination of factors affecting system use and user satisfaction," International Journal of Information Management, Elsevier, vol. 33(2), pages 367-377.
    11. Ferrer, Geraldo & Heath, Susan K. & Dew, Nicholas, 2011. "An RFID application in large job shop remanufacturing operations," International Journal of Production Economics, Elsevier, vol. 133(2), pages 612-621, October.
    12. Zhou, Wei & Piramuthu, Selwyn, 2013. "Remanufacturing with RFID item-level information: Optimization, waste reduction and quality improvement," International Journal of Production Economics, Elsevier, vol. 145(2), pages 647-657.

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