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Global Disaggregation of Information-Intensive Services


  • Uday M. Apte

    (Edwin L. Cox School of Business, Southern Methodist University, Dallas, Texas 75275)

  • Richard O. Mason

    (Edwin L. Cox School of Business, Southern Methodist University, Dallas, Texas 75275)


Information-intensive services are being globally disaggregated as corporations respond to the pressures of increasing global competition, and take advantage of the opportunities made available by the progress of information technology and the emerging global work force. In order to globally disaggregate services, corporations must decide whether or not to carry out a service activity within the organization, and where to locate it, within or outside the geographic boundary of the home-base country. This paper analyzes the opportunities and challenges of global disaggregation of information-intensive services. Specifically, the paper proposes a taxonomy of disaggregation, and develops a theoretical framework that identifies the criteria and guidelines for successfully selecting service activities to be globally disaggregated.

Suggested Citation

  • Uday M. Apte & Richard O. Mason, 1995. "Global Disaggregation of Information-Intensive Services," Management Science, INFORMS, vol. 41(7), pages 1250-1262, July.
  • Handle: RePEc:inm:ormnsc:v:41:y:1995:i:7:p:1250-1262

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    Cited by:

    1. James, M.J., 2000. "Pro-poor modes of technical integration into the global economy," Other publications TiSEM 2acc24d6-1977-478c-b18a-7, Tilburg University, School of Economics and Management.
    2. Niccolò Pisani & Joan Enric Ricart, 2016. "Offshoring of Services: A Review of the Literature and Organizing Framework," Management International Review, Springer, vol. 56(3), pages 385-424, June.
    3. repec:eee:respol:v:46:y:2017:i:8:p:1399-1415 is not listed on IDEAS
    4. Kartik Kalaignanam & Tarun Kushwaha & Jan-Benedict E. M. Steenkamp & Kapil R. Tuli, 2013. "The Effect of CRM Outsourcing on Shareholder Value: A Contingency Perspective," Management Science, INFORMS, vol. 59(3), pages 748-769, July.
    5. Prasanna Tambe & Lorin M. Hitt, 2012. "Now IT's Personal: Offshoring and the Shifting Skill Composition of the U.S. Information Technology Workforce," Management Science, INFORMS, vol. 58(4), pages 678-695, April.
    6. repec:spr:infosf:v:12:y:2010:i:4:d:10.1007_s10796-008-9145-9 is not listed on IDEAS
    7. Weifeng Zhai & Shiling Sun & Guangxing Zhang, 2016. "Reshoring of American manufacturing companies from China," Operations Management Research, Springer, vol. 9(3), pages 62-74, December.
    8. Søderberg, Anne-Marie & Krishna, S. & Bjørn, Pernille, 2013. "Global Software Development: Commitment, Trust and Cultural Sensitivity in Strategic Partnerships," Journal of International Management, Elsevier, vol. 19(4), pages 347-361.
    9. Dustin Crane & Jim Stachura & Sheila Dalmat & Kathryn King-Metters & Rich Metters, 2007. "International sourcing of services: the “Homeshoring” alternative," Service Business, Springer;Pan-Pacific Business Association, vol. 1(1), pages 79-91, March.
    10. Carine Peeters, 2009. "Exploring heterogeneity in preferences for offshore functions, governance modes and locations," Working Papers CEB 09-029.RS, ULB -- Universite Libre de Bruxelles.
    11. repec:eee:proeco:v:193:y:2017:i:c:p:281-293 is not listed on IDEAS
    12. Manning, Stephan & Ricart, Joan E. & Rosatti Rique, Maria Soledad & Lewin, Arie Y., 2010. "From blind spots to hotspots: How knowledge services clusters develop and attract foreign investment," Journal of International Management, Elsevier, vol. 16(4), pages 369-382, December.
    13. Rajiv D. Banker & Robert J. Kauffman, 2004. "50th Anniversary Article: The Evolution of Research on Information Systems: A Fiftieth-Year Survey of the Literature in Management Science," Management Science, INFORMS, vol. 50(3), pages 281-298, March.
    14. Mehmet Demirbag & Keith W. Glaister, 2010. "Factors Determining Offshore Location Choice for R&D Projects: A Comparative Study of Developed and Emerging Regions," Journal of Management Studies, Wiley Blackwell, vol. 47(s2), pages 1534-1560, December.
    15. Martin Wiener & Rolf Stephan, 2010. "Reverse Presentations," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 2(3), pages 141-153, June.
    16. Manning, Stephan, 2013. "New Silicon Valleys or a new species? Commoditization of knowledge work and the rise of knowledge services clusters," Research Policy, Elsevier, vol. 42(2), pages 379-390.
    17. Sunil Mithas & Henry C. Lucas, Jr., 2010. "Are Foreign IT Workers Cheaper? U.S. Visa Policies and Compensation of Information Technology Professionals," Management Science, INFORMS, vol. 56(5), pages 745-765, May.
    18. Ferrer, Geraldo & Dew, Nicholas & Apte, Uday, 2010. "When is RFID right for your service?," International Journal of Production Economics, Elsevier, vol. 124(2), pages 414-425, April.
    19. Jeongwook Khang & Yung-Mok Yu & Hong-Hee Lee, 2014. "Moderating effects of the fit between service tangibilization and organizational performance," Service Business, Springer;Pan-Pacific Business Association, vol. 8(2), pages 239-266, June.
    20. Lewin, Arie Y. & Volberda, Henk W., 2011. "Co-evolution of global sourcing: The need to understand the underlying mechanisms of firm-decisions to offshore," International Business Review, Elsevier, vol. 20(3), pages 241-251, June.


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