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Integrating the Kano model into a robust design approach to enhance customer satisfaction with product design

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  • Chen, Chun-Chih
  • Chuang, Ming-Chuen

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  • Chen, Chun-Chih & Chuang, Ming-Chuen, 2008. "Integrating the Kano model into a robust design approach to enhance customer satisfaction with product design," International Journal of Production Economics, Elsevier, vol. 114(2), pages 667-681, August.
  • Handle: RePEc:eee:proeco:v:114:y:2008:i:2:p:667-681
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    References listed on IDEAS

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    1. Chen, Chen-Tung & Lin, Ching-Torng & Huang, Sue-Fn, 2006. "A fuzzy approach for supplier evaluation and selection in supply chain management," International Journal of Production Economics, Elsevier, vol. 102(2), pages 289-301, August.
    2. Lai, Hsin-Hsi & Lin, Yang-Cheng & Yeh, Chung-Hsing & Wei, Chien-Hung, 2006. "User-oriented design for the optimal combination on product design," International Journal of Production Economics, Elsevier, vol. 100(2), pages 253-267, April.
    3. Conklin, Michael & Powaga, Ken & Lipovetsky, Stan, 2004. "Customer satisfaction analysis: Identification of key drivers," European Journal of Operational Research, Elsevier, vol. 154(3), pages 819-827, May.
    4. Dimova, L. & Sevastianov, P. & Sevastianov, D., 2006. "MCDM in a fuzzy setting: Investment projects assessment application," International Journal of Production Economics, Elsevier, vol. 100(1), pages 10-29, March.
    5. Huiskonen, Janne & Pirttila, Timo, 1998. "Sharpening logistics customer service strategy planning by applying Kano's quality element classification," International Journal of Production Economics, Elsevier, vol. 56(1), pages 253-260, September.
    6. Bottani, Eleonora & Rizzi, Antonio, 2008. "An adapted multi-criteria approach to suppliers and products selection--An application oriented to lead-time reduction," International Journal of Production Economics, Elsevier, vol. 111(2), pages 763-781, February.
    7. Nearchou, Andreas C., 2006. "Meta-heuristics from nature for the loop layout design problem," International Journal of Production Economics, Elsevier, vol. 101(2), pages 312-328, June.
    8. Feng, Cheng-Min & Wang, Rong-Tsu, 2000. "Performance evaluation for airlines including the consideration of financial ratios," Journal of Air Transport Management, Elsevier, vol. 6(3), pages 133-142.
    9. Korpela, Jukka & Lehmusvaara, Antti & Nisonen, Jukka, 2007. "Warehouse operator selection by combining AHP and DEA methodologies," International Journal of Production Economics, Elsevier, vol. 108(1-2), pages 135-142, July.
    10. Wang, Ling & Chu, Jian & Wu, Jun, 2007. "Selection of optimum maintenance strategies based on a fuzzy analytic hierarchy process," International Journal of Production Economics, Elsevier, vol. 107(1), pages 151-163, May.
    11. Partovi, Fariborz Y., 2007. "An analytical model of process choice in the chemical industry," International Journal of Production Economics, Elsevier, vol. 105(1), pages 213-227, January.
    12. Cabrera-Rios, Mauricio & Mount-Campbell, Clark A. & Irani, Shahrukh A., 2002. "An approach to the design of a manufacturing cell under economic considerations," International Journal of Production Economics, Elsevier, vol. 78(3), pages 223-237, August.
    13. Fynes, Brian & De Burca, Sean, 2005. "The effects of design quality on quality performance," International Journal of Production Economics, Elsevier, vol. 96(1), pages 1-14, April.
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    Cited by:

    1. Fang Wang & Hua Li & Aijun Liu, 2018. "A novel method for determining the key customer requirements and innovation goals in customer collaborative product innovation," Journal of Intelligent Manufacturing, Springer, vol. 29(1), pages 211-225, January.
    2. Olimpia I. BAN & Ioana T. MESTER, 2014. "Using Kano Two Dimensional Service Quality Classification And Characteristic Analysis From The Perspective Of Hotels' Clients Of Oradea," Revista de turism - studii si cercetari in turism / Journal of tourism - studies and research in tourism, "Stefan cel Mare" University of Suceava, Romania, Faculty of Economics and Public Administration - Economy, Business Administration and Tourism Department., vol. 18(18), pages 30-36, December.
    3. Chen, Li-Fei, 2012. "A novel approach to regression analysis for the classification of quality attributes in the Kano model: an empirical test in the food and beverage industry," Omega, Elsevier, vol. 40(5), pages 651-659.
    4. Damjan Vavpotič & Marko Robnik-Šikonja & Tomaž Hovelja, 2020. "Exploring the Relations Between Net Benefits of IT Projects and CIOs’ Perception of Quality of Software Development Disciplines," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 62(4), pages 347-360, August.
    5. Xiaolun Wang & Xinlin Yao, 2020. "Fueling Pro-Environmental Behaviors with Gamification Design: Identifying Key Elements in Ant Forest with the Kano Model," Sustainability, MDPI, Open Access Journal, vol. 12(6), pages 1-17, March.
    6. Sang-Gun Lee & Chang-Gyu Yang & Sin-Bok Lee & Jae-Beom Lee, 2015. "A study on the antecedents and consequences of satisfaction and dissatisfaction in web portal usage," Service Business, Springer;Pan-Pacific Business Association, vol. 9(3), pages 567-586, September.
    7. Chih-Hsuan Wang, 2016. "Integrating correspondence analysis with Grey relational model to implement a user-driven STP product strategy for smart glasses," Journal of Intelligent Manufacturing, Springer, vol. 27(5), pages 1007-1016, October.
    8. Ebadi Jokandan , Mohsen & Shahbahrami , Asadollah, 2013. "A Solution for the Allocation of Customers Authentication Methods (The Case of Multimedia Contact Center in Agriculture Bank of Iran)," Journal of Money and Economy, Monetary and Banking Research Institute, Central Bank of the Islamic Republic of Iran, vol. 8(2), pages 103-124, April.
    9. Hong-Bin Yan & Van-Nam Huynh & Yoshiteru Nakamori, 2012. "A group nonadditive multiattribute consumer-oriented Kansei evaluation model with an application to traditional crafts," Annals of Operations Research, Springer, vol. 195(1), pages 325-354, May.
    10. Liu, Hui-Chi (Rio) & Jing, Pu-Han (Anderson) & Chiu, Yu-Yin (Joe), 2015. "Investigating wedding quality characteristics: Evidence from Kaohsiung," MPRA Paper 77407, University Library of Munich, Germany, revised 16 Sep 2015.
    11. Runliang Dou & Yubo Zhang & Guofang Nan, 2019. "Application of combined Kano model and interactive genetic algorithm for product customization," Journal of Intelligent Manufacturing, Springer, vol. 30(7), pages 2587-2602, October.
    12. Hu, Kai-Chieh & Hsiao, Man-Wei, 2016. "Quality risk assessment model for airline services concerning Taiwanese airlines," Journal of Air Transport Management, Elsevier, vol. 53(C), pages 177-185.
    13. Anning Wang & Qiang Zhang & Shuangyao Zhao & Xiaonong Lu & Zhanglin Peng, 2020. "A review-driven customer preference measurement model for product improvement: sentiment-based importance–performance analysis," Information Systems and e-Business Management, Springer, vol. 18(1), pages 61-88, March.
    14. Fan, Zhi-Ping & Feng, Bo & Suo, Wei-Lan, 2009. "A fuzzy linguistic method for evaluating collaboration satisfaction of NPD team using mutual-evaluation information," International Journal of Production Economics, Elsevier, vol. 122(2), pages 547-557, December.
    15. Julia Troll & Ivo Blohm & Jan Marco Leimeister, 2019. "Why Incorporating a Platform-Intermediary can Increase Crowdsourcees’ Engagement," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 61(4), pages 433-450, August.
    16. Runliang Dou & Yubo Zhang & Guofang Nan, 0. "Application of combined Kano model and interactive genetic algorithm for product customization," Journal of Intelligent Manufacturing, Springer, vol. 0, pages 1-16.
    17. Hong-Bin Yan & Tieju Ma & Songsak Sriboonchitta & Van-Nam Huynh, 2017. "A stochastic dominance based approach to consumer-oriented Kansei evaluation with multiple priorities," Annals of Operations Research, Springer, vol. 256(2), pages 329-357, September.
    18. Elina Dace & Agnis Stibe & Lelde Timma, 2020. "A holistic approach to manage environmental quality by using the Kano model and social cognitive theory," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(2), pages 430-443, March.
    19. Fang Wang & Hua Li & Aijun Liu, 0. "A novel method for determining the key customer requirements and innovation goals in customer collaborative product innovation," Journal of Intelligent Manufacturing, Springer, vol. 0, pages 1-15.
    20. MladenMitroviæ, 2017. "Dimensional Structure of Satisfaction with Hotel Services," Academica Turistica - Tourism and Innovation Journal, University of Primorska Press, vol. 10(1), pages 57-68.
    21. Shuangyao Zhao & Qiang Zhang & Zhanglin Peng & Yu Fan, 2020. "Integrating customer requirements into customized product configuration design based on Kano’s model," Journal of Intelligent Manufacturing, Springer, vol. 31(3), pages 597-613, March.
    22. Ali Shaemi Barzoki & Reza Salehzadeh & Sayyed Ahmad Khodaei, 2014. "Identifying Attractive Behaviors of Managers Based on Kano Model in Isfahan Province Gas Company," International Journal of Academic Research in Accounting, Finance and Management Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Accounting, Finance and Management Sciences, vol. 4(1), pages 16-20, January.

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