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A method for quantifying travel productivity for corporate travel managers

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  • Sherry, Lance

Abstract

For large corporations with significant travel budgets, the efficiency in execution of employee travel is critical to the productivity of the enterprise. Air travel disruptions (i.e. delays, cancellations, missed connections) prevent employees from performing enterprise related tasks resulting in lost billable revenue and unbudgeted Indirect costs (e.g. unplanned overnight stays for stranded passengers, and idle time charges). Since travel disruption data is not readily available to Corporate Travel Managers, the Indirect charges cannot be included in budgets, and the magnitude of lost billable revenue is not known. Further, without measuring the travel delays and their impact, it is not possible to understand the underlying causes of the delays to improve the process.

Suggested Citation

  • Sherry, Lance, 2015. "A method for quantifying travel productivity for corporate travel managers," Journal of Air Transport Management, Elsevier, vol. 42(C), pages 118-124.
    • Handle: RePEc:eee:jaitra:v:42:y:2015:i:c:p:118-124
    DOI: 10.1016/j.jairtraman.2014.09.012
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    References listed on IDEAS

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    1. Dresner, Martin, 2006. "Leisure versus business passengers: Similarities, differences, and implications," Journal of Air Transport Management, Elsevier, vol. 12(1), pages 28-32.
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    Cited by:

    1. Li, Max Z. & Ryerson, Megan S., 2019. "Reviewing the DATAS of aviation research data: Diversity, availability, tractability, applicability, and sources," Journal of Air Transport Management, Elsevier, vol. 75(C), pages 111-130.
    2. Ambrose, Scott C. & Waguespack, Blaise P. & Rutherford, Brian N., 2021. "The negative effects of travel friction among road warrior salespeople," Journal of Air Transport Management, Elsevier, vol. 95(C).
    3. Anneli Douglas & Berendien Lubbe & Adrene Rooyen, 2018. "Business travellers’ use of mobile travel applications: a generational analysis," Information Technology & Tourism, Springer, vol. 18(1), pages 113-132, April.

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