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Reducing the "wait" in waiting-line systems: Waiting line segmentation

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  • Friedman, Hershey H.
  • Friedman, Linda W.

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  • Friedman, Hershey H. & Friedman, Linda W., 1997. "Reducing the "wait" in waiting-line systems: Waiting line segmentation," Business Horizons, Elsevier, vol. 40(4), pages 54-58.
    • Handle: RePEc:eee:bushor:v:40:y:1997:i:4:p:54-58
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    Cited by:

    1. Opher Baron & Oded Berman & Dmitry Krass & Jianfu Wang, 2014. "Using Strategic Idleness to Improve Customer Service Experience in Service Networks," Operations Research, INFORMS, vol. 62(1), pages 123-140, February.
    2. Ryan, Gerard & Hernández-Maskivker, Gilda-María & Valverde, Mireia & Pàmies-Pallisé, Maria-del-Mar, 2018. "Challenging conventional wisdom: Positive waiting," Tourism Management, Elsevier, vol. 64(C), pages 64-72.
    3. Ety Zohar & Avishai Mandelbaum & Nahum Shimkin, 2002. "Adaptive Behavior of Impatient Customers in Tele-Queues: Theory and Empirical Support," Management Science, INFORMS, vol. 48(4), pages 566-583, April.
    4. Opher Baron & Oded Berman & Dmitry Krass & Jianfu Wang, 2017. "Strategic Idleness and Dynamic Scheduling in an Open-Shop Service Network: Case Study and Analysis," Manufacturing & Service Operations Management, INFORMS, vol. 19(1), pages 52-71, February.

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