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Competitive Advantage Sources In Travel Agencies

Author

Listed:
  • Adriana Ioana Raduta

    (Bucharest University of Economic Studies, Bucharest, Romania)

Abstract

This paper aims to identify the most used ways to obtain the competitive advantage for travel agencies. Thus, following the study of the literature from the specific databases, and also following the application of a quantitative research, there were obtained information regarding the today’s trend of the ways to overtake the rivalry in the field, as they are seen by the personnel employed in different types of travel agencies in Bucharest. Based on these, there may be noticed actual trends regarding the tackle of the travel agencies in order to obtain a market share as large as possible, and to secure the loyalty of the customers.

Suggested Citation

  • Adriana Ioana Raduta, 2019. "Competitive Advantage Sources In Travel Agencies," Cactus - The tourism journal for research, education, culture and soul, Bucharest University of Economic Studies, vol. 1(1), pages 29-35.
    • Handle: RePEc:bum:cactus:v:1:y:2019:i:1:p:29-35
    as

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    File URL: https://www.cactus-journal-of-tourism.ase.ro/Pdf/vol_1/Raduta.pdf
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    References listed on IDEAS

    as
    1. Della Corte, Valentina & Aria, Massimo, 2016. "Coopetition and sustainable competitive advantage. The case of tourist destinations," Tourism Management, Elsevier, vol. 54(C), pages 524-540.
    2. Li, Yunpeng & Hu, Clark & Huang, Chao & Duan, Liqiong, 2017. "The concept of smart tourism in the context of tourism information services," Tourism Management, Elsevier, vol. 58(C), pages 293-300.
    3. Yeh, Chien Chi & Ku, Edward C.S. & Ho, Ching Hua, 2016. "Collaborating pivotal suppliers: Complementarities, flexibility, and standard communication between airline companies and travel agencies," Journal of Air Transport Management, Elsevier, vol. 55(C), pages 92-101.
    4. Xiang, Zheng & Magnini, Vincent P. & Fesenmaier, Daniel R., 2015. "Information technology and consumer behavior in travel and tourism: Insights from travel planning using the internet," Journal of Retailing and Consumer Services, Elsevier, vol. 22(C), pages 244-249.
    5. Silva, Graça Miranda & Gonçalves, Helena Martins, 2016. "Causal recipes for customer loyalty to travel agencies: Differences between online and offline customers," Journal of Business Research, Elsevier, vol. 69(11), pages 5512-5518.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    Competitive advantage; competition; cooperation; loyalty; smart tourism; technology;
    All these keywords.

    JEL classification:

    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism
    • C83 - Mathematical and Quantitative Methods - - Data Collection and Data Estimation Methodology; Computer Programs - - - Survey Methods; Sampling Methods

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