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Factors influencing the trust of young customers while using e-commerce websites

Author

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  • Le Dinh Minh Tri

    (International University, VNU HCMC, Vietnam)

  • Vo Bao Loc

    (International University, VNU HCMC, Vietnam)

Abstract

Internet shopping is now enjoying its prevalence and rapid development in Vietnam. One of factors could be high barrier for this development is consumers’ trust. Lack of trust on websites is a primary reason why many web users do not shop online. This quantitative study is to identify the factors influencing consumers’ trust on websites from the perspective of youths. The proposed model, in this study, is empirically tested using a questionnaire-based field study. A survey of 325 online shoppers has been conducted. Regression analysis is used to test the hypothesis derived from the framework. The result indicates that consumers’ trust on Internet shopping is built on the high level of customers’ perception about the store and company reputation; system quality, and service quality of the website; as well as the effectiveness of third party recognition. Implications and suggestions for further studies were also provided in this study.

Suggested Citation

  • Le Dinh Minh Tri & Vo Bao Loc, 2013. "Factors influencing the trust of young customers while using e-commerce websites," HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE - ECONOMICS AND BUSINESS ADMINISTRATION, HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE, HO CHI MINH CITY OPEN UNIVERSITY, vol. 3(1), pages 80-95.
    • Handle: RePEc:bjw:econen:v:3:y:2013:i:1:p:80-95
    DOI: 10.46223/HCMCOUJS.econ.en.3.1.105.2013
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    References listed on IDEAS

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    1. Teo, Thompson S.H. & Liu, Jing, 2007. "Consumer trust in e-commerce in the United States, Singapore and China," Omega, Elsevier, vol. 35(1), pages 22-38, February.
    2. Heijden, Hans van der & Verhagen, Tibert & Creemers, Marcel, 2000. "Predicting online purchase behavior : replications and tests of competing models," Serie Research Memoranda 0016, VU University Amsterdam, Faculty of Economics, Business Administration and Econometrics.
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