IDEAS home Printed from https://ideas.repec.org/a/bjc/journl/v11y2024i15p820-836.html
   My bibliography  Save this article

Patient Satisfaction Outcomes: A Comparison between Public and Private Healthcare Services in the Twin Cities of Islamabad and Rawalpindi, Pakistan

Author

Listed:
  • Bano Abida

    (School of Economics and Management Science, Beijing University of Aeronautics and Astronautics, China)

Abstract

In contemporary healthcare, hospitals increasingly prioritize delivering quality services aligned with patient preferences and satisfaction. Patient satisfaction primarily hinges on the affordability, accessibility, and availability of services, influencing hospital selection. This study evaluates patient satisfaction across six hospitals—three public and three private—in Islamabad and Rawalpindi, using a modified Patient Satisfaction Questionnaire (PSQ) with an anticipated sample size of 250-300 patients through random sampling. The questionnaire covers seven categories: general satisfaction (GS), technical quality (TQ), interpersonal aspects (IP), communication (COM), financial aspects (FA), time spent (TS), and accessibility/availability (AA). Initial findings indicate high patient satisfaction ratings for access and availability (mean=3.03 out of 5), with interpersonal aspects ranking second highest (mean=2.66). Conversely, financial aspects and time spent received the lowest ratings (mean=1.00), highlighting areas of dissatisfaction. Technical quality and access prove significantly influential compared to other factors. Qualitative insights reveal patient recommendations to enhance medicine stocks, improve doctor and staff quality, and foster better patient-staff interactions. Addressing these areas could markedly enhance patient satisfaction. Recommendations include hospital improvements in seating, restroom cleanliness, water hygiene, time management, financial transparency, interpersonal communication, and regular satisfaction audits to refine service delivery. Enhancing these aspects aligns with patient expectations and contributes to overall satisfaction levels in healthcare settings.

Suggested Citation

  • Bano Abida, 2024. "Patient Satisfaction Outcomes: A Comparison between Public and Private Healthcare Services in the Twin Cities of Islamabad and Rawalpindi, Pakistan," International Journal of Research and Scientific Innovation, International Journal of Research and Scientific Innovation (IJRSI), vol. 11(15), pages 820-836, October.
  • Handle: RePEc:bjc:journl:v:11:y:2024:i:15:p:820-836
    as

    Download full text from publisher

    File URL: https://www.rsisinternational.org/journals/ijrsi/digital-library/volume-11-issue-15/820-836.pdf
    Download Restriction: no

    File URL: https://rsisinternational.org/journals/ijrsi/articles/patient-satisfaction-outcomes-a-comparison-between-public-and-private-healthcare-services-in-the-twin-cities-of-islamabad-and-rawalpindi-pakistan/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Capps, Cory & Dranove, David & Lindrooth, Richard C., 2010. "Hospital closure and economic efficiency," Journal of Health Economics, Elsevier, vol. 29(1), pages 87-109, January.
    2. Ada Ferrer-i-Carbonell & Paul Frijters, 2004. "How Important is Methodology for the estimates of the determinants of Happiness?," Economic Journal, Royal Economic Society, vol. 114(497), pages 641-659, July.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Pan, Jay & Liu, Dan & Ali, Shehzad, 2015. "Patient dissatisfaction in China: What matters," Social Science & Medicine, Elsevier, vol. 143(C), pages 145-153.
    2. Wencke Gwozdz & Alfonso Sousa-Poza, 2010. "Ageing, Health and Life Satisfaction of the Oldest Old: An Analysis for Germany," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 97(3), pages 397-417, July.
    3. Kaiser, Lutz C., 2005. "Gender-Job Satisfaction Differences across Europe: An Indicator for Labor Market Modernization," IZA Discussion Papers 1876, Institute of Labor Economics (IZA).
    4. Catherine Sofer & Natalia Radtchenko & Ekaterina Kalugina, 2008. "Une analyse du partage intra familial du revenu à partir de données subjectives," Économie et Prévision, Programme National Persée, vol. 186(5), pages 101-116.
    5. Philipp Biermann, 2016. "How Fuel Poverty Affects Subjective Well-Being: Panel Evidence from Germany," Working Papers V-395-16, University of Oldenburg, Department of Economics, revised Oct 2016.
    6. Cho, Seo-young & Vadlamannati, Krishna Chaitanya, 2010. "Compliance for big brothers: An empirical analysis on the impact of the anti-trafficking protocol," University of Göttingen Working Papers in Economics 118, University of Goettingen, Department of Economics.
    7. Takahashi, Takuya & Asano, Satoshi & Uchida, Yukiko & Takemura, Kosuke & Fukushima, Shintaro & Matsushita, Kyohei & Okuda, Noboru, 2022. "Effects of forests and forest-related activities on the subjective well-being of residents in a Japanese watershed: An econometric analysis through the capability approach," Forest Policy and Economics, Elsevier, vol. 139(C).
    8. Thomas Carver & Arthur Grimes, 2019. "Income or Consumption: Which Better Predicts Subjective Well‐Being?," Review of Income and Wealth, International Association for Research in Income and Wealth, vol. 65(S1), pages 256-280, November.
    9. Dolan, Paul & Metcalf, Robert, 2008. "Comparing willingness-to-pay and subjective well-being in the context of non-market goods," LSE Research Online Documents on Economics 28504, London School of Economics and Political Science, LSE Library.
    10. Mark Wooden & Diana Warren & Robert Drago, 2009. "Working Time Mismatch and Subjective Well‐being," British Journal of Industrial Relations, London School of Economics, vol. 47(1), pages 147-179, March.
    11. Fluhrer, Svenja & Kraehnert, Kati, 2022. "Sitting in the same boat: Subjective well-being and social comparison after an extreme weather event," Ecological Economics, Elsevier, vol. 195(C).
    12. Senik, Claudia, 2009. "Direct evidence on income comparisons and their welfare effects," Journal of Economic Behavior & Organization, Elsevier, vol. 72(1), pages 408-424, October.
    13. Alan Piper, 2015. "Heaven knows I'm miserable now: overeducation and reduced life satisfaction," Education Economics, Taylor & Francis Journals, vol. 23(6), pages 677-692, December.
    14. Landiyanto, Erlangga Agustino & Ling, Jeffrey & Puspitasari, Mega & Irianti, Septi Eka, 2011. "Wealth and Happiness: Empirical Evidence from Indonesia," MPRA Paper 50012, University Library of Munich, Germany.
    15. Anne Gielen, 2013. "Repeated job quits: stepping stones or learning about quality?," IZA Journal of European Labor Studies, Springer;Forschungsinstitut zur Zukunft der Arbeit GmbH (IZA), vol. 2(1), pages 1-22, December.
    16. Inmaculada Garc�a-Mainar & V�ctor M. Montuenga-G�mez, 2017. "Subjective educational mismatch and signalling in Spain," Documentos de Trabajo dt2017-03, Facultad de Ciencias Económicas y Empresariales, Universidad de Zaragoza.
    17. Iyer, Sriya & Larcom, Shaun & She, Po-Wen, 2024. "Do Religious People Cope Better in a Crisis? Evidence from the UK Pandemic Lockdowns," CEPR Discussion Papers 18830, C.E.P.R. Discussion Papers.
    18. Growiec, Katarzyna & Growiec, Jakub, 2010. "Trusting Only Whom You Know, Knowing Only Whom You Trust: The Joint Impact of Social Capital and Trust on Individuals' Economic Performance and Well-Being in CEE Countries," MPRA Paper 23350, University Library of Munich, Germany.
    19. Thierry Pénard & Alexandre Mayol, 2015. "Facebook use and individual well-being: Like me to make me happier!," Economics Working Paper Archive (University of Rennes & University of Caen) 201506, Center for Research in Economics and Management (CREM), University of Rennes, University of Caen and CNRS.
    20. Colin P. Green & John S. Heywood & Parvinder Kler & Gareth Leeves, 2018. "Paradox Lost: The Disappearing Female Job Satisfaction Premium," British Journal of Industrial Relations, London School of Economics, vol. 56(3), pages 484-502, September.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bjc:journl:v:11:y:2024:i:15:p:820-836. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Dr. Renu Malsaria (email available below). General contact details of provider: https://rsisinternational.org/journals/ijrsi/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.