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Investigating the Impact of Emotional Intelligence on Operators’ Job Performance: A Case Study in Southern Malaysia

Author

Listed:
  • Anis Suhaila Kamaruzaman

    (School of Human Resource Development and Psychology, Faculty of Social Sciences and Humanities, Universiti Teknologi Malaysia, Malaysia)

  • Shah Rollah Abdul Wahab

    (School of Human Resource Development and Psychology, Faculty of Social Sciences and Humanities, Universiti Teknologi Malaysia, Malaysia)

  • Amalina Ibrahim

    (School of Human Resource Development and Psychology, Faculty of Social Sciences and Humanities, Universiti Teknologi Malaysia, Malaysia)

  • Roziana Shaari

    (School of Human Resource Development and Psychology, Faculty of Social Sciences and Humanities, Universiti Teknologi Malaysia, Malaysia)

  • Lily Suriani Mohd Arif

    (School of Human Resource Development and Psychology, Faculty of Social Sciences and Humanities, Universiti Teknologi Malaysia, Malaysia)

  • Dongsu Yoo

    (KSMC, Gimpo-si, Gyeonggi-do, Republic of Korea)

Abstract

Employees with higher emotional intelligence demonstrate stronger adaptability, communication, and overall effectiveness at work. However, if they possess low emotional intelligence, they will encounter difficulties in managing stress, communicating effectively, and collaborating with team members. This negatively impacts their job performance by causing errors, conflicts, and reduced efficiency in operations. Therefore, this research aims to investigate the relationship between emotional intelligence and job performance among operators in a manufacturing company situated in southern Malaysia. A total of 103 operators from a manufacturing company located in southern Malaysia was selected as the sample of study. The Wong and Law Emotional Intelligence Scale (WLEIS) and the Individual Work Performance Questionnaire (IWPQ) were utilized as the research instruments for collecting data. Statistical Package for Social Science (SPSS) software version 27 and SmartPLS software version 4.0 were then used to analyse the data. The findings of the study reveal that there was a positive correlation between emotional intelligence and job performance among the studied respondents. Lastly, recommendations were also given for studied company and future research.

Suggested Citation

  • Anis Suhaila Kamaruzaman & Shah Rollah Abdul Wahab & Amalina Ibrahim & Roziana Shaari & Lily Suriani Mohd Arif & Dongsu Yoo, 2025. "Investigating the Impact of Emotional Intelligence on Operators’ Job Performance: A Case Study in Southern Malaysia," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 9(9), pages 5467-5480, September.
    • Handle: RePEc:bcp:journl:v:9:y:2025:issue-9:p:5467-5480
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    References listed on IDEAS

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